Contact Center Traffic and Scheduling Analyst, Sr. jobs in Cranston, RI

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

16 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Cranston, RI area

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Life Insurance Agent - 60 Limited Spots, Inbound Leads, Ideal Remote Work Role
  • Assurance
  • Cranston, RI
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 19 hours ago

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Digital Marketing Manager - Remote
  • Ocean Getaways
  • Providence, RI
  • ... to increase traffic, expand distribution channels, establishing schedules for the release of ... Constant Contact and/or Mailchimp · Experienced user of Adobe Creative Suite software (design ...
  • 20 hours ago

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IT Help Desk Support
  • Advantage Technical Resourcing
  • Providence, RI
  • Responsible for providing support as the first point of contact and technical support for personnel ... Provides continuous monitoring of the Network Operation Center system monitoring screens and react ...
  • 23 hours ago

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AV Estimator
  • Connectivity Point
  • Warwick, RI
  • ... to perform needs analysis and develop Scope of Design. · Create comprehensive Scope of Work ... Experience with construction and adherence to large and small project scheduling. * Enjoys hands-on ...
  • yesterday

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IT Help Desk Support
  • Advantage Resourcing
  • Providence, RI
  • Responsible for providing support as the first point of contact and technical support for personnel ... of the Network Operation Center system monitoring screens and react to service degradation ...
  • yesterday

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Warehouse Associate
  • Colony Hardware
  • Providence, RI
  • Performs scheduled cycle counts of product for inventory and enters data manually in computer to ... center. * Ability to work independently, prioritize work and perform multiple tasks. * Analytical ...
  • yesterday

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Social Compliance Analyst
  • A-Line Staffing Solutions
  • Cumberland, RI
  • ... audit scheduling conflicts; ensuring the completeness and accuracy of general audit report ... and contact vendors who haven't completed their CAPA * Issue fines at the direction of the Sr. ...
  • yesterday

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Healthcare Enterprise Strategy - Strategic Planning Manager - 69492BR
  • AETNA
  • Woonsocket, RI
  • Our recent combination with CVS Health positions Aetna at the center of this Transformation. As ... senior executives, and provide analysis, guidance and direction within areas of expertise. · Leads ...
  • 6 days ago

Cranston, once known as Pawtuxet, is a city in Providence County, Rhode Island, United States. With a population of 80,529 at the 2010 census, it is the third largest city in the state. The center of population of Rhode Island is located in Cranston. Cranston is a part of the Providence metropolitan area. Cranston was named one of the "100 Best Places to Live" in the United States by Money magazine in 2006. It is among the top 25 safest cities in the country, according to CQ Press's research. According to the survey done by 24/7 Wall St website, Cranston ranked 36th on the list of “America’s ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,383 to $81,348
Cranston, Rhode Island area prices
were up 1.6% from a year ago