Contact Center Traffic and Scheduling Analyst, Sr. jobs in Cumberland, RI

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

14 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Cumberland, RI area

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Driver and Activities Assistant
  • The Linden at Dedham - Plant Operations
  • Dedham, MA
  • ... traffic signs and signals in the English language, to respond to official inquiries, and to make ... Researching, interviewing, and scheduling entertainment for events. Maintaining a relationship with ...
  • 20 hours ago

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Associate, Application Development (Senior Mulesoft Developer)
  • Santander Holdings USA Inc
  • Medway, MA
  • Setup API Analytics for consumption through various channels including ELK and Kafka stack ... Technology (5900) Schedule:Full-time Job Posting:Jul 9, 2020, 1:57:36 PM
  • 2 days ago

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Center Director
  • Code Ninjas (Wellesley)
  • Wellesley, MA
  • This will include interviewing and hiring coaches for our students, scheduling, mentoring, caring ... Strong analytical and critical thinking skills. Job Type: Full-time
  • 2 days ago

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Healthcare Enterprise Strategy - Strategic Planning Manager - 69492BR
  • AETNA
  • Woonsocket, RI
  • Our recent combination with CVS Health positions Aetna at the center of this Transformation. As ... senior executives, and provide analysis, guidance and direction within areas of expertise. ยท Leads ...
  • 3 days ago

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Call Center/Customer Service Specialist (Multiple Opening)
  • Optimize Manpower Solutions, Inc.
  • Providence, RI
  • Contact Tracers will be hired and trained to work as part of a COVID response unit, Contact Tracer ... analysts working across multiple time zones is backed by an internal database of 2.4 million ...
  • 4 days ago

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Terminal Manager
  • USPack
  • Plainville, MA
  • The Terminal Manager is the senior leader in the terminal, responsible for the overall operation of ... Evaluate transportation services and implement changes to scheduling and vendors as needed to ...
  • 4 days ago

According to the United States Census Bureau, the town has a total area of 28.3 square miles (73.2 km2), of which 26.4 square miles (68.5 km2) is land and 1.8 square miles (4.7 km2), or 6.40%, is water. Cumberland is the easternmost town along the state's northern border with Massachusetts, making it the state's de facto northeasternmost town. Cumberland borders the Rhode Island cities of Woonsocket to the northwest and Central Falls, to the south and the town of Lincoln to the west as well as the Massachusetts towns of Wrentham to the north, Plainville and North Attleborough to the east and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,383 to $81,348
Cumberland, Rhode Island area prices
were up 1.6% from a year ago