Contact Center Traffic and Scheduling Analyst, Sr. jobs in Daly City, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

104 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Daly City, CA area

A
JIRA Business Analyst
  • Aita Consulting Services Inc.
  • San Francisco, CA
  • Work as part of the Solutions Center operations team within the Data Management & Insights group ... Work with a wide range of stakeholders, and be comfortable with engagement at the senior level
  • just now

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Sr. Desktop Support Hardware Technician
  • iTalent Digital
  • San Francisco, CA
  • Sr. Desktop Support Hardware Technician iTalent Digital is seeking a Sr. Desktop Support Senior ... to operate on schedule. * Analyze and make recommendations for hardware and software ...
  • 1 hour ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • Burlingame, CA
  • ... analysis of research use only and validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • 5 hours ago

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Senior UX Designer
  • Creative Circle, LLC
  • San Francisco, CA
  • ... analytics reporting products for B2B - Experience on cross-functional design and development teams ... If you need a reasonable accommodation in the application process, please contact your Recruiter ...
  • 22 hours ago

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Sr. Data Analyst
  • VISION INFOTECH INC.
  • South San Francisco, CA
  • Title Senior Data Analyst Location San Francisco, United States Duration 12 Months Interview Phone ... Must be able to estimate, schedule, and track projects from beginning to completion. Must be able ...
  • yesterday

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Data Analyst
  • Bayside Solutions
  • San Francisco, CA
  • Regularly reports on the status of projects, either orally or in writing, to Project Manager, Senio ... Must be able to estimate, schedule, and track projects from beginning to completion. Must be able ...
  • yesterday

T
Data Analyst
  • The Ascent Services Group
  • Daly City, CA
  • Please contact Meera Makam at 925 627 4935 or email mmakamascentsg.com for any questions Senior ... Must be able to estimate, schedule, and track projects from beginning to completion. Must be able ...
  • yesterday

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Sr Services Engineer
  • IKCON Technologies Inc.
  • San Mateo, CA
  • If you are actively looking for opportunities, please send us your updated resume with your contact ... Center Knowledgeunderstanding of security requirements on servers Experience of implementing ...
  • 2 days ago

Daly City (/ˈdeɪli/) is the largest city in San Mateo County, California, United States, with an estimated 2014 population of 106,094. Located immediately south of San Francisco, it is named in honor of businessman and landowner John Donald Daly. According to the United States Census Bureau, the city has a total area of 7.7 square miles (20 km2), all land. Daly City is bordered by the cities of San Francisco, Brisbane, Pacifica, South San Francisco, and the town of Colma. The city borders several unincorporated areas of San Mateo County. It surrounds Broadmoor, borders San Bruno Mountain State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$70,007 to $95,900
Daly City, California area prices
were up 4.5% from a year ago