Contact Center Traffic and Scheduling Analyst, Sr. jobs in Downey, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

164 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Downey, CA area

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Interest Rate Derivatives Sales Support, Analyst
  • MUFG
  • Los Angeles, CA
  • The Interest Rates Derivatives Sales Analyst role will involve a high degree of contact with ... Develop presentation materials for senior marketers. * Data mine loan portfolios to uncover ...
  • 17 hours ago

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Call Center Operations Manger - REMOTE
  • VXI Global Solutions
  • Los Angeles, CA
  • Have experience successfully managing contact center(s)/campaigns in excess of 200 employees ... Things to know: * Flexible with schedule to accommodate working in a 24x7 environment and ...
  • 19 hours ago

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Sr Project Coordinator Consultant
  • Robert Half
  • Long Beach, CA
  • ... organizing and scheduling meetings, taking meeting minutes, following up on action items ... software design, analysis, package implementations, and software upgrades 5. Experience with ...
  • 22 hours ago

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100% Remote Senior Mortgage Underwriter
  • Jobot
  • Irvine, CA
  • Completes a thorough analysis of loan files to determine compliance with company, investor, & FHA ... Completion of all required underwriting worksheets found in Fast Trac 360 Resource Center. Assists ...
  • 3 days ago

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Senior Property Manager
  • Newmark Knight Frank
  • Los Angeles, CA
  • ... budgets and schedules. Prepare lease abstracts and, in some cases, may have final approval ... Work closely with management to ensure the property(s) succeeds as a profit center or expense ...
  • 4 days ago

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Sr HR Compensation Rep
  • Ajilon
  • Santa Ana, CA
  • Responsibilities include but are not limited to, job offers, job evaluation, market analysis ... Serves as the point of contact for questions on job descriptions; works with department leaders to ...
  • 4 days ago

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Interim Call Center Manager - Pasadena
  • B.E. Smith
  • Pasadena, CA
  • Previous experience with Quality Case Reviews, EPIC, telephone triage or clinical contact centers ... Scheduling, Front End Services, Preadmission Testing, PAT
  • 5 days ago

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Senior Accountant
  • Robert Half
  • Costa Mesa, CA
  • Reporting to the Controller, you will be responsible for financial reporting and analysis, payroll ... schedules and documents related to the company's audit. Work closely with the audit firm to ensure ...
  • 6 days ago

Downey is a city located in southeast Los Angeles County, California, United States, 13 mi (21 km) southeast of downtown Los Angeles. It is considered part of the Gateway Cities. The city is the birthplace of the Apollo space program. It is also the home of the oldest still operational McDonald's restaurant in the world. As of the 2010 census, the city had a total population of 111,779. According to the United States Census Bureau, the city has a total area of 12.6 square miles (33 km2). 12.4 square miles (32 km2) of it is land and 0.2 square miles (0.52 km2) of it (1.27%) is water. The cities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,830 to $86,072
Downey, California area prices
were up 3.2% from a year ago