Contact Center Traffic and Scheduling Analyst, Sr. jobs in El Cajon, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

68 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in El Cajon, CA area

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Delivery Service Technician II with Goodman Networks - San Diego, CA supporting Amazon
  • Goodman Networks
  • San Diego, CA
  • ... Center (NOC) and some of the most efficient training programs in the industry. Job Summary: A ... Drive a delivery truck, cargo or sprinter van, and follow a time schedule. * Ability to manage and ...
  • yesterday

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Project Controls Scheduler 20-00271
  • ESPO Engineering Corp
  • Escondido, CA
  • ... scheduling techniques such as resource loading, * and critical path analysis. * Experience in ... you need assistance applying please contact us at 630-789-2525. Company Description ESPO ...
  • 2 days ago

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Sr SDET (Java)
  • TEKsystems
  • San Diego, CA
  • Create/update software validation plans, and software risk analyses, for software used in ... If you have any interest please apply to the job posting directly or contact my recruiting partner ...
  • 2 days ago

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Sr. Admin Assistant (Clinical/Pharma)
  • Suna Solutions
  • San Diego, CA
  • Maintains executive's calendar and travel schedules. Coordinates meetings and conferences and makes ... Strong analytical skills and the ability to comprehend difficult instructions * Excellent ...
  • 4 days ago

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Sr. Executive Assistant (Clinical/ Pharma Background)
  • Suna Solutions
  • San Diego, CA
  • Maintains executive's calendar and travel schedules. Coordinates meetings and conferences and makes ... Strong analytical skills and the ability to comprehend difficult instructions * Excellent ...
  • 4 days ago

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Sr. Network Engineer
  • Tranzeal, Inc.
  • San Diego, CA
  • ... with the Data Center and Ops teams to plan and execute software code upgrades and device ... Review alarms generated by tools to analyze for areas of improvements or enhancements. Feedback to ...
  • 5 days ago

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Senior Network Engineer
  • Mitchell1
  • San Diego, CA
  • We are seeking a Senior Network Engineer to become an integral part of our team! You will be ... traffic, through their expertise in packet capture and analysis. The incumbent will analyze and ...
  • 5 days ago

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Senior Principal Quantitative Systems Pharmacologist
  • Pfizer
  • San Diego, CA
  • ... contact and therapeutic area subject matter expert for QSP activities that transcend individual ... and analyses of preclinical and clinical dataKeeps up to date with literature concerning QSP ...
  • 5 days ago

El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,001 to $82,199
El Cajon, California area prices
were up 2.6% from a year ago