Contact Center Traffic and Scheduling Analyst, Sr. jobs in El Monte, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

188 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in El Monte, CA area

Contact Center Representative
  • People Make Us
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (*** Information System ... When necessary, contact sales/service colleagues to respond to immediate customer concerns. Answer ...
  • 15 hours ago

Investigative Analyst - Los Angeles, CA with Security Clearance
  • MVM, Inc.
  • Los Angeles, CA
  • Los Angeles, CA TRAVEL: 10% - 20% SCHEDULE: Regular Business Hours CLEARANCE: Active DOD Secret ... Analyze records, open source material, and social media to identify drug trafficking organizations ...
  • yesterday

PathNet Applications Analyst
  • HTC Global Services, Inc.
  • Los Angeles, CA
  • ... contact and coordinates questions and issues regarding these applications. This position works ... Maintain and support Cerner PathNet applications on and off normal scheduled shifts ...
  • yesterday

Customer Service Traffic Clerk
  • Staffmark
  • Pomona, CA
  • Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and ... If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer. Company ...
  • yesterday

Senior Account Manager
  • Silversheet
  • Los Angeles, CA
  • The Senior Account Manager will server as a product expert and primary point of contact for our ... scheduling one on one training sessions - Primary focused on scalable, one to many strategic ...
  • yesterday

PMO Program Financial Analyst
  • Guidehouse
  • Los Angeles, CA
  • ... Senior Consultant level within Guidehouse. PMO Program Financial Analyst are second level non ... Manage program distribution/contact lists * Develop/distribute program communications * Helps ...
  • 4 days ago

Senior Accountant - Financial Services/Insurance
  • Ledgent Finance & Accounting
  • Pasadena, CA
  • The Senior Accountant will also prepare audit schedules, partake in consolidated financial statement preparation, analyze revenue, expense allocation, as well as calculate commissions. Additional ...
  • 4 days ago

Senior Pre-Sales Cloud & Virtualization Architect
  • Eastern Computer Exchange
  • Los Angeles, CA
  • Eastern is focused on core data center, cloud end user computing technologies including storage ... Professional communication, presentation, analytical, and problem-solving skills. Experience ...
  • 5 days ago

El Monte /ɛl ˈmɒntiː/ is a residential, industrial, and commercial city in Los Angeles County, California, the United States. The city lies in the San Gabriel Valley east of the city of Los Angeles. El Monte's slogan is "Welcome to Friendly El Monte" and historically is known as "The End of the Santa Fe Trail". As of the 2010 census, the city had a total population of 113,475, down from 115,965 at the 2000 census. As of 2010, El Monte was the 51st largest city in California. El Monte is located at 34°4′24″N 118°1′39″W / 34.07333°N 118.02750°W / 34.07333; -118.02750 (34.073276, -118.027491...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,941 to $86,227
El Monte, California area prices
were up 3.2% from a year ago