Contact Center Traffic and Scheduling Analyst, Sr. jobs in Elk Grove, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

44 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Elk Grove, CA area

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Sr Accountant
  • The Hire Source
  • Lodi, CA
  • Analyze the variance of different types of deposits, loans, non-interest income, non-interest ... schedules. * Assist with preparation of federal regulatory reports - Call Report, Y9LP, Y9C, Y8, Y ...
  • 5 hours ago

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Physician (MD DO)
  • Care Partners Medical Group
  • Sacramento, CA
  • Senior care is not 'one size fits all,' which is why each participant has a customized PACE ... The center features a winding hallway that includes historic California art. The center also has a ...
  • yesterday

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WMS CLERK - PERISHABLE DISTRIBUTION CENTER in SACRAMENTO, CA
  • Dollar General
  • West Sacramento, CA
  • Partners with distribution center staff to analyze and provide solutions for system gaps. DUTIES ... Schedules moves, replenishments, cycle counts and inquires on SKU numbers. * May process automatic ...
  • yesterday

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CYCLE COUNTER - PERISHABLE DISTRIBUTION CENTER in SACRAMENTO, CA
  • Dollar General
  • West Sacramento, CA
  • Completes all system scheduled counts, control group counts, and food counts daily. * Participates ... Intermediate math skills and analytical skills. * Computer skills: ability to navigate specific WMS ...
  • yesterday

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CA Home Mortgage Consultant (SAFE)
  • Wells Fargo Bank
  • Galt, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Senior Application Software Engineer (ETL)
  • Centene Corporation
  • Rancho Cordova, CA
  • Conduct root cause analysis and advanced performance tuning for complex business processes and ... or Power Center) or similar ETL tools such as SSIS (required), Teradata or other relational ...
  • 5 days ago

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SBA Portfolio Lending Manager 2
  • Wells Fargo Bank
  • Roseville, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 days ago

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SBA Lending Manager 2
  • Wells Fargo Bank
  • Roseville, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 days ago

Elk Grove is a city in Sacramento County, California, located just south of the state capital of Sacramento. It is part of the Sacramento–Arden-Arcade–Roseville Metropolitan Statistical Area. As of 2018, the population of the city was estimated at 173,702. The second-largest city in Sacramento County, Elk Grove was the fastest growing city in the U.S. between July 1, 2004, and July 1, 2005. The City of Elk Grove incorporated on July 1, 2000. It is a general law city with a council/manager form of government. One of Elk Grove's most significant aspects is the Elk Grove Unified School District, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,411 to $82,761
Elk Grove, California area prices
were up 2.5% from a year ago