Contact Center Traffic and Scheduling Analyst, Sr. jobs in Eugene, OR

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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Registered Behavior Analyst Interventionist (RBAI)
  • Waterfall Community Health Center
  • Coos Bay, OR FULL_TIME
  • Job Title: Registered Behavior Analyst Interventionist (RBAI)
    Job Category: Behavioral Health Dept
    Wage Classification: Hourly/Non-exempt
    Location: Coos Bay
    Position Type/Status: Full-time, benefitted
    Travel: Minimal
    Salary Range: $22 - $25 DOE
    Reports to: Autism Program Manager
    Manages Direct Reports: No
    HR Review & Approval: 02/14/2023

    Job Description

    Job Purpose:
    Under the supervision of the Autism Program Manager, the Registered Behavior Analyst Interventionist (RBAI), functions in a team and mission-based setting to provide therapeutic services for children, aged 2-21. with autism to provide behavior analysis (ABA) therapy. The RBAI works with children as well as close family members to implement structured and play-based activities in a clinic setting to increase and/or decrease behavior.  This position will support mission and goal achievement, organizational quality, and patient-centered medical home philosophy.

    Paid fieldwork supervision is provided for individuals pursuing BCBA certification.

    Duties:
    • Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties. 
    • Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.  
    • Work one-on-one with children with autism, aged 2-21, to provide applied behavior analysis (ABA) therapy.
    • Implement structured and play-based activities in a clinic setting to increase and/or decrease behavior.
    • Implement ABA interventions with the supervision and support of a Board-Certified Behavior Analyst (BCBA).
    • Assist in behavioral data collection to monitor and report on client progress.
    • Regularly collaborate with a treatment team that includes BCBAs, other behavior technicians, speech therapists, and occupational therapists.
    • Participate in ongoing, paid training for professional development.
    • Maintain accurate and up-to-date documentation associated with comprehensive electronic client files.
    • Demonstrate ability to work independently, communicate effectively both verbally and in writing, deal tactfully and patiently with clients, establish, and maintain reports and statistical data, and maintain effective working relationships with peers and other professionals.
    • Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards.
    • Support program goals to reduce cultural and socio-economic barriers between clients and institutions committed to working with marginalized and diverse community populations.
    • Complete other assignments as directed.

    Education and/or Experience and Qualifications:
    • Be at least 18 years of age and possess a high school diploma or GED.  Bachelor’s degree, Associates degree, or some college coursework in psychology, child development, early childhood education, or similar field of study preferred.
    • 1 year of experience working in ABA, education, childcare, behavioral health, and mental health with children and/or individuals with developmental disabilities strongly preferred. 
    • Pass a criminal background check.
    • Able to read, write, and communicate professionally with colleagues and client families. 
    • Able to interpret and apply detailed intervention protocols as written.
    • Able to stay calm and objective during fast-paced and unpredictable situations.
    • Willingness to work a flexible schedule when circumstances are necessary.
    • Maintain confidentiality – in accordance with WCHC policies and HIPAA regulations.

    Licensure/Certification Requirements:
    • RBAI certified within the first 90 days of employment. Paid training will be provided.
    • Have a current CPR/AED certification or be willing to obtain certification within the first 14 days of employment.
    • Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.  

    Immunizations Required:
    • TB (test upon hire) 

    Physical Requirements:
    • Short periods sitting at a desk working at a computer.
    • Able to run, bend, kneel, jump, squat, walk, sit, stand, and otherwise function in an active work environment for 2-3 hours sessions. 
    • Able to lift up to 15 pounds rarely.
    • Able to travel as needed.

    Benefits: 
    • PTO Accrual (up to 193 hours per year)
    • 7 Paid Holidays
    • Medical/Dental/Vision 100% employer paid
    • 401K Retirement Plan 6% match
    • You will be eligible for a semi annual retention bonus every 6 months
    • EHR – OCHIN
    • Short Term Disability -options for long term disability
    • $50,000 life insurance policy- options for additional voluntary life
    • Health & Fitness Gym membership Discount

    All licensed providers are now eligible for an internal student loan repayment opportunity.
    • Internal student loan repayment opportunities up to $50,000

  • 20 Days Ago
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Registered Behavior Analyst Interventionist (RBAI)
  • Waterfall Community Health Center (WCHC)
  • North Bend, OR FULL_TIME
  • Job Title: Registered Behavior Analyst Interventionist (RBAI)Job Category: Behavioral Health DeptWage Classification: Hourly/Non-exemptLocation: Coos BayPosition Type/Status: Full-time, benefittedTrav...
  • Just Posted
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Board Certified Behavior Analyst (FT)
  • Waterfall Community Health Center (WCHC)
  • North Bend, OR FULL_TIME
  • Located on the beautiful Oregon Coast, Waterfall Community Health Center has an opening for a Board-Certified Behavior Analyst (BCBA). Compensation includes fully paid employee medical, dental, vision...
  • 6 Days Ago
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Scheduling Supervisor
  • SLOCUM ORTHOPEDICS, P
  • Eugene, OR FULL_TIME
  • We are seeking an enthusiastic Scheduling Supervisor to join our amazing team. Our organization is a busy, fast paced and team-oriented orthopedic office. The ideal candidate must be a dependable team...
  • 24 Days Ago
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Scheduling Supervisor
  • Slocum Orthopedics
  • Eugene, OR FULL_TIME
  • We are seeking an enthusiastic Scheduling Supervisor to join our amazing team. Our organization is a busy, fast paced and team-oriented orthopedic office. The ideal candidate must be a dependable team...
  • 24 Days Ago
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Academic Scheduling Specialist
  • University of Oregon
  • Eugene, OR FULL_TIME
  • Job no: 533711 Work type: Classified Staff Location: Eugene, OR Categories: Administrative/Professional, Administrative/Office Support, Planning/Project Management Department: Office of the Registrar ...
  • Just Posted
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Eugene, OR area

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Travel Social Work - Social Worker - $1,695 per week
  • Hiring Now!
  • Corvallis, OR
  • Supplemental Health Care is seeking a Social Work Social Worker for a travel job in Corvallis, Oregon. Job Description &...
  • 4/23/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $1,266 per week
  • Hiring Now!
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Corvallis, Oregon. Job Descri...
  • 4/22/2024 12:00:00 AM
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Travel Nurse RN - PCU - Progressive Care Unit - $1,280 per week
  • Hiring Now!
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Corvallis,...
  • 4/22/2024 12:00:00 AM
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Travel Nurse RN - CVICU - $2,062 per week
  • Hiring Now!
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Corvallis, Oregon. Job Descripti...
  • 4/22/2024 12:00:00 AM
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Travel Radiology Technologist - $1,244 per week
  • TRS Healthcare
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Corvallis, Oregon. Job Descripti...
  • 4/21/2024 12:00:00 AM
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Travel Nurse RN - Clinic - $1,150 per week
  • Hiring Now!
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel nurse RN Clinic for a travel nursing job in Corvallis, Oregon. Job Descript...
  • 4/20/2024 12:00:00 AM
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Travel Physical Therapist - $1,272 per week
  • Hiring Now!
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Corvallis, Oregon. Job Description &...
  • 4/20/2024 12:00:00 AM
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Travel Nurse RN - CVOR - $2,368 per week
  • Adventist Health
  • Corvallis, OR
  • Supplemental Health Care is seeking a travel nurse RN CVOR for a travel nursing job in Corvallis, Oregon. Job Descriptio...
  • 4/20/2024 12:00:00 AM
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About Eugene, Oregon

According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m). To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$67,647 to $91,722
Eugene, Oregon area prices
were up 2.5% from a year ago
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