Contact Center Traffic and Scheduling Analyst, Sr. jobs in Fairfield, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

9 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fairfield, CA area

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Senior Production Chemist (Purification) - BioTech
  • TPS Group LLC
  • Hercules, CA
  • This position is responsible for working with the Planner and Supervisor for scheduling production ... Analyses and interprets experimental data using Lean Six Sigma. * Assists with generating new ...
  • 1 hour ago

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CONTRACT SPECIALIST
  • Naval Facilities Engineering Command
  • Fairfield, CA
  • ... scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center
  • 2 days ago

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Assistant Project Manager - Apartment Construction
  • Webuild Services LLC / Webuild Staffing
  • Napa, CA
  • ... senior living communities throughout the San Francisco, North Bay marketplaces. The ideal ... For consideration please forward resume or contact directly: Webuild Services LLC / Webuild ...
  • 2 days ago

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Business Initiatives Consultant 2 (Commercial Mortgage Servicing - Financial Crimes)
  • Wells Fargo Bank
  • City of Suisun City, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Business Initiatives Consultant 2 (Commercial Mortgage Servicing - Financial Crimes)
  • Wells Fargo Bank
  • Concord, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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CA HOME MORTGAGE CONSULTANT (SAFE)
  • Wells Fargo Bank
  • Davis, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 days ago

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Call Center Representative
  • Citadel Roofing and Solar
  • Vacaville, CA
  • ... for converting warm leads into scheduled appointments. The ideal candidate has stellar ... If your experience and background is aligned with what we're looking for, we'll be in contact with ...
  • 6 days ago

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Senior Accountant
  • Robert Half
  • Walnut Creek, CA
  • Please contact Mark Salvador - mark.salvador@accountemps.com - today!As a Senior Accountant, you will be responsible for financial statement preparation and consolidation, account analysis and ...
  • 6 days ago

Fairfield is a city in, and the county seat of, Solano County, California, in the North Bay sub-region of the San Francisco Bay Area. It is generally considered the midpoint between the cities of San Francisco and Sacramento, approximately 40 miles (64 km) from the city center of both cities, approximately 40 miles (64 km) from the city center of Oakland, less than 19 miles (31 km) from Napa Valley, 16 miles (26 km) from the Carquinez Bridge, and 14 miles (23 km) from the Benicia Bridge. Fairfield was founded in 1856 by clippership captain Robert H. Waterman, and named after his former hometow...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,622 to $85,790
Fairfield, California area prices
were up 2.5% from a year ago