Contact Center Traffic and Scheduling Analyst, Sr. jobs in Fayetteville, AR
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Contact Center Specialist (FT)
- Wal-mart - Sam'sClub.
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Bentonville, AR
FULL_TIME
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What you'll do:
- Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Shift Schedule:- 7:00 AM to 3:30 PM CDT
Preferred Qualifications:- Departmental Payroll.
- Information Systems.
- Finance/Accounting.
- Bachelor's Mathematics.
- Bachelor's Finance / Accounting.
- Bachelor's of Information Technology.
- Bachelor's of Computer Programming.
- Business Management or Administration.
- Bilingual would be an excellent plus.
Minimum Qualifications:- Experience in contact center.
- Experience Microsoft Office.
- Bentonville or 50 miles away / flexibility to work onsite when required.
About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people. - 5 Days Ago
Gas Scheduling Analyst II or Senior
- Black Hills Energy
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Fayetteville, AR
FULL_TIME
- Job Specifications The Gas Scheduler provides transactional analysis and scheduling, working with the Sr. Manager - Gas Supply and Trading to optimize and accurately provide activities on pipelines in...
- 4 Days Ago
Gas Scheduling Analyst II or Senior
- Black Hills Energy
-
Fayetteville, AR
FULL_TIME
- Job Specifications The Gas Scheduler provides transactional analysis and scheduling, working with the Sr. Manager - Gas Supply and Trading to optimize and accurately provide activities on pipelines in...
- 4 Days Ago
Sr. Business Analyst
- Conair LLC
-
Bentonville, AR
FULL_TIME
- Description Position at Conair LLC Position Summary: The Senior Business Analyst will collaborate closely with the Senior National Account Manager to drive Conair's success by optimizing both long-ter...
- 26 Days Ago
Sr Analyst-Revenue Quality
- FedEx Freight
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Harrison, AR
FULL_TIME
- POSITION OVERVIEW:To provide financial analysis of diverse business proposals, development of business plan/strategic plans and provide on-going guidance and decision support to managementESSENTIAL JO...
- 28 Days Ago
Sr Analyst-Finance
- FedEx Freight
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Harrison, AR
FULL_TIME
- POSITION OVERVIEWTo use financial and analytical skills to provide ongoing guidance and decision support to management and to assist in executing Finance processes and proceduresESSENTIAL JOB DUTIES/R...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fayetteville, AR area
Gas Scheduling Analyst II or Senior
- Black Hills Energy
-
Fayetteville, AR
- Location: Fayetteville, AR, United StatesJob ID: 35194Date Posted: Apr 16, 2024Salary: $ 82,550 to $ 123,800 AnnuallyThe...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - CVICU - $1,665 per week
- Hiring Now!
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Springdale, AR
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Springdale, Arkansas. Job Descri...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,665 per week
- Adventist Health
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Bentonville, AR
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Bentonville, Arkansas. Job De...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - PCU - Progressive Care Unit - $1,665 per week
- Hiring Now!
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Bentonville, AR
- Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Bentonvill...
- 4/22/2024 12:00:00 AM
Senior Account Manager, Retail
- Accenture
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Bentonville, AR
- Accenture Senior Account Manager, Retail Bentonville , Arkansas Apply Now Accenture is a leading global professional ser...
- 4/22/2024 12:00:00 AM
Sales Coordinator
- Springdale Holiday Inn
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Springdale, AR
- Hotel: Springdale Holiday Inn Sales Coordinator Full time Atrium SPIRIT – where teamwork, passion and appreciation ignit...
- 4/21/2024 12:00:00 AM
Locum Tenens Physician Assistant - Cardiovascular/Cardiothoracic Surgery - $95 per hour
- Hiring Now!
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Fayetteville, AR
- Jackson and Coker is seeking a Physician Assistant Cardiovascular/Cardiothoracic Surgery for a locum tenens job in Fayet...
- 4/21/2024 12:00:00 AM
Senior Network Engineer
- OzarksGo
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Fayetteville, AR
- OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-f...
- 4/19/2024 12:00:00 AM
About Fayetteville, Arkansas
Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,564 to $83,475
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago