Contact Center Traffic and Scheduling Analyst, Sr. jobs in Fontana, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

44 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fontana, CA area

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SENIOR INTERIOR DESIGNER
  • Luxe Home Design, Inc.
  • Glendora, CA
  • Preparing project cost and fee analysis and executing Design Contracts. * The Senior Designer will ... Review scope of design, schedule, budget, and project milestones 15. Represent and manage design ...
  • 15 hours ago

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Clinical Nurse Coordinator (CNC) Neonatal Intensive Care
  • Riverside Community Hospital
  • Riverside, CA
  • Nights (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • yesterday

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Clinical Nurse Coordinator (CNC) Labor & Delivery
  • Riverside Community Hospital
  • Riverside, CA
  • Nights (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • yesterday

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Now Hiring General Laborers paying $15 Moreno Valley, CA.
  • Volt
  • Riverside, CA
  • Volt in partnership with a leading distribution center that is immediately hiring Warehouse ... Work Schedules Available: 1st shift Mon-Fri / 6:00am - 2:30pm (with potential OT) Shift A Sun-Thur ...
  • 3 days ago

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Senior Medical Biller - NOT a remote position
  • Inland Behavioral and Health Services, Inc.
  • San Bernardino, CA
  • ... of fee schedule revisions · Assures that appropriate staffing is maintained to carry out ... Center (FQHC) · At least two (2) years of experience as a senior biller · Computer literate
  • 3 days ago

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All Shifts Available - Picking/Packing
  • Volt
  • Riverside, CA
  • Must be comfortable working in a distribution center. * Picking/Packing preferred but not required ... Work Schedule Available: Sun - Thur 6:00 PM-2:30 AM +OT (Shift A) Tue - Sat 5:30 PM-2:00 AM +OT ...
  • 4 days ago

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Scheduling Analyst - Overnight
  • RemX
  • Fontana, CA
  • Orchestrates and organizes project meetings, schedules and materials such as agendas, timelines ... support, finance and accounting, contact center, information technology and engineering ...
  • 5 days ago

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Emergency Medical Technician (EMT)
  • MAXIM HEALTHCARE GROUP
  • Rialto, CA
  • Contact outside medicalproviders as needed to schedule appointments, and if needed ... Provide analysis of allincidents on a monthly basis coupled and make recommendations for ...
  • 6 days ago

Fontana (/fɒnˈtænə/) is a city in San Bernardino County, California. Founded by Azariel Blanchard Miller in 1913, it remained essentially rural until World War II, when entrepreneur Henry J. Kaiser built a large steel mill in the area. It is now a regional hub of the trucking industry, with Interstate 10 and State Route 210 transecting the city from east to west, and Interstate 15 passing diagonally through its northwestern quadrant. It is home to the largest of the San Bernardino County system libraries, a renovated historic theater, a municipal park, and the Auto Club Speedway on the site of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,068 to $82,288
Fontana, California area prices
were up 3.0% from a year ago