Contact Center Traffic and Scheduling Analyst, Sr. jobs in Fremont, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

82 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fremont, CA area

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Project Delivery/Construction Senior Manager
  • PwC
  • San Jose, CA
  • ... schedule and budget financial analysis. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability ...
  • 8 hours ago

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Senior Full Stack Engineer
  • Coros, Corp.
  • Menlo Park, CA
  • Analyze, design, and implement back-end software solutions of varying complexity. * Provide ... schedule estimation, functionality, integration, and deployment activities. * A Cloud subject ...
  • yesterday

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Business Architect/Sr. Business Analyst (Full Time)
  • Network Objects Inc.
  • Oakland, CA
  • ... analytical, communication, presentation and writing skills. bull Proficient with standard ... schedule to facilitate meetings across multiple time zones (US EST and India time zones)
  • 2 days ago

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Health Center Manager NP
  • Premise Health
  • Pleasanton, CA
  • Makes recommendations regarding staffing model based on objective scheduling & volume analysis ... Acts as health center's infection control lead and collaborates with the corporate Director of ...
  • 2 days ago

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Solutions Architect - Senior Consultant
  • Cloud Integrator
  • Santa Clara, CA
  • ... Enterprise Networking, Data Center, Cybersecurity, Collaboration, Cloud, and ... Job Title Solutions Architect - Senior Consultant Full Legal Name Current Location Primary Contact ...
  • 3 days ago

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Sr. Manager of Product Ops & UX (Oncology)
  • CyberCoders
  • San Carlos, CA
  • ... analytics, business plan development, project plan development, full execution, and ongoing ... Schedule flexibility - flexible with working from home 1 to 2 days per week. So, if you are a ...
  • 4 days ago

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Senior Network Engineer
  • Cybercoders
  • Santa Clara, CA
  • What You Will Be Doing -Resolve routine network problems -Operate network analyzers, WAN test ... lines according to established schedules. -Performs first- and/or second-level problem ...
  • 4 days ago

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Global Data Center Construction Program Manager- Sr. Program Mgr.
  • CBRE
  • Sunnyvale, CA
  • Develop plans for improved field execution and delivery across project constraints of schedule ... bid analysis and recommendations * Participates in constructability reviews of the project ...
  • 6 days ago

Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856. Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$70,365 to $96,394
Fremont, California area prices
were up 2.9% from a year ago