Contact Center Traffic and Scheduling Analyst, Sr. jobs in Fresno, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

18 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fresno, CA area

A
Customer Service Representative - Work From Home
  • Alorica
  • Clovis, CA
  • Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday ... A climate controlled, contact center environment - filled with amazing people, incredible career ...
  • 19 hours ago

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Executive Director for Hospice
  • Trinity Health - Home Health Services
  • Fresno, CA
  • Responsible for development of collaborative partnership development with RHMs, ACOs, and Senior ... Manage any scheduling needs to ensure 24/7 availability for hospice admissions and any on-call ...
  • 4 days ago

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Work from Home, Flexible Schedule - Life Insurance Sales Agent
  • Family First Life North
  • Fresno, CA
  • Prospect and contact potential customers * Resolve customer inquiries * Work with various carriers ... Scheduling * Customer Service * Build Rapport * Mortgage Protection * Insurance License * Life ...
  • 5 days ago

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Accounting Supervisor
  • The Fresno Center
  • Fresno, CA
  • The Fresno Center, Fresno Ca POSITION SUMMARY: Reporting to the Development and Finance Director ... Schedule appropriate staff for skills enhancement training on a regular basis. · Monitor ...
  • 5 days ago

Fresno (/ˈfrɛznoʊ/ FREZ-noh; Spanish for "ash tree") is a city in California, United States, and the county seat of Fresno County. It covers about 112 square miles (290 km2) in the center of the San Joaquin Valley, the southern portion of California's Central Valley. Named for the abundant ash trees lining the San Joaquin River, Fresno was founded in 1872 as a railway station of the Central Pacific Railroad before it was incorporated in 1885. The city has since become an economic hub of Fresno County and the San Joaquin Valley, with much of the surrounding areas in the Metropolitan Fresno regi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$56,084 to $76,833
Fresno, California area prices
were up 2.7% from a year ago