Contact Center Traffic and Scheduling Analyst, Sr. jobs in Fullerton, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

52 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Fullerton, CA area

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Senior Test and Evaluation Engineer
  • ZIN Technologies
  • Los Angeles, CA
  • ... Center. We support the Air Force's acquisition of state-of-the-art Military Satellite ... schedule, and technical performance while identifying and managing program and project risks
  • yesterday

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Senior Data Analyst
  • Solugenix
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management & Quality ... ETL (Informatica Power center is a big plus) * Advanced analytics / data mining * Data modeling ...
  • 5 days ago

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Revenue Recognition Analyst / Accountant
  • Company located in Orange County, CA
  • Irvine, CA
  • Description Seeking a full-time Revenue Recognition Analyst/Accountant. This position will have ... end schedules in the Company's ERP. - Come up with recommendations to senior management based on ...
  • 5 days ago

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Senior Data Quality Management Analyst
  • Pacific Life
  • Newport Beach, CA
  • As Senior Data Quality Management Analyst, you'll play a key role in Pacific Life's growth and ... security, flexible scheduling and great opportunities for career growth. If you're seeking a ...
  • 5 days ago

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Senior Data Analyst
  • Solugenix Corporation
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management Quality Management ... Informatica Power center is a big plus) Advanced analytics data mining Data modeling ...
  • 5 days ago

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Marketing Traffic Manager
  • Kelly
  • Los Angeles, CA
  • ... Center The hours and pay for this position are as follows * Monday to Friday 8:00am-5:00pm * Pay ... Creates and maintains up-to-date schedules for all projects of varying scope from inception to ...
  • 6 days ago

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Business Systems Analyst (Telephony Lead)
  • Emvia Inc
  • Corona, CA
  • Role Business Systems Analyst (Telephony Lead) Location Remote then onsite in Corona, CA Duration 11+ Months Job Description Required Skills Minimum 4 years of experience in contact center telephony ...
  • 7 days ago

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Programmer Analyst IV
  • Atrilogy
  • Los Angeles, CA
  • The Sr. Programmer Analyst keeps abreast of new technologies and works with other teams to ... Los Angeles, CA (Downtown) Work Schedule: On-site / Monday-Friday (8:00am - 5:00pm) Target Salary
  • 7 days ago

Fullerton (/ˈfʊlərtən/) is a city located in northern Orange County, California, United States. As of the 2010 census, the city had a total population of 135,161. Fullerton was founded in 1887. It secured the land on behalf of the Atchison, Topeka and Santa Fe Railway. Historically it was a center of agriculture, notably groves of Valencia oranges and other citrus crops; petroleum extraction; transportation; and manufacturing. It is home to numerous higher educational institutions, particularly California State University, Fullerton and Fullerton College. From the mid-1940s through the late 19...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,436 to $85,529
Fullerton, California area prices
were up 3.2% from a year ago