Contact Center Traffic and Scheduling Analyst, Sr. jobs in Gastonia, NC
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Contact Center Sales Representative I
- TruGreen
-
Mount Holly, NC
FULL_TIME
-
R20876
100844
10830 Quality Drive, Charlotte, North Carolina 28278
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen Contact Center Sales Representative
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
and find yourself with a satisfying and rewarding career.
What's In it for YOU!- Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
- Opportunities to grow your career
- Competitive wages - guaranteed weekly base compensation and uncapped sales commission, start earning immediately
- Affordable medical and prescription drug plans
- Financial health resources, including 401k and Worker's Compensation
- Training & Development
- Paid Time Off/Sick Leave
- See more on our Benefits page
Your Responsibilities
As a TruGreen Contact Center Sales Representative, you will help new and existing customers find the right lawn care maintenance plans, by receiving inbound and placing outbound calls. Every day on the job will bring new, exciting challenges as you generate leads and close sales, identify customer needs and provide service/product solutions, and enter accurate data while speaking with customers.
Job Requirements- People Skills: interacting and engaging with people to help us build customers for life
- Communication Skills: ability to efficiently communicate TruGreen treatment plans and offerings during at-home or phone conversations
- Listening Skills: humble and willing to listen to people to learn their needs and find appropriate solutions
- Sales Skills: knowledge of sales and up-selling techniques (e.g. overcoming objections, closing sales, suggestive selling) to help close sales and achieve objectives
- Computer Skills: data entry skills as well as basic knowledge of Microsoft Word, Excel, Windows and Outlook
- Daytime, evenings, and weekend schedules available
As America's number one lawn care company, TruGreen is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$27,669.00 - $51,188.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit or to request an application accommodation, please visit
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
TruGreen performs pre-employment testing.
To view our disclaimer,About the Company:
TruGreen
- 7 Days Ago
Sr. Financial Analyst
- Robert Half
-
Gastonia, NC
PER_DIEM
- Do you want to make an impact as finance professional? There is an imperative need for a Senior Financial Analyst in the Gastonia, North Carolina area by a client of Robert Half. Perform routine data-...
- 14 Days Ago
Traffic Control Technician 2 (Newton, NC)
- RoadSafe Traffic Systems, Inc.
-
Newton, NC
FULL_TIME
- Title Traffic Control Technician 2 (Newton, NC) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves set...
- 13 Days Ago
Director of Maintenance
- SR COMPANIES LLC
-
Wylie, SC
OTHER
- Job Details Job Location: Sunflower Springs of Lake Wylie - Lake Wylie, SC Salary Range: Undisclosed DescriptionQualificationsQualifications: To perform this job successfully, an individual must be ab...
- 15 Days Ago
Pre-Registration Registrar / Centralized Scheduling / Full Time 8:00a-5:00p (Day Surgery)
- Catawba Valley Medical Center
-
Hickory, NC
FULL_TIME
- Summary of Performance Expectations. This position is responsible for all pre-registration activities including gathering and processing patient demographic and financial information, identifying paym...
- 1 Month Ago
Fabrication Shop Supervisor
- Carolina Traffic Devices
-
Clover, SC
FULL_TIME
- Fabrication Shop Supervisor Reports To: Plant Manager Status: Hourly, Non-Exempt, Full-time Position Location: Clover, SC Overview: The Fabrication Shop Supervisor is responsible for the overall produ...
- 10 Days Ago
Filters
- Current Active Filter
- Gastonia, NC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Gastonia, NC area
Travel Nurse RN - PCU - Progressive Care Unit - $2,152 per week
- Hiring Now!
-
Gastonia, NC
- Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Gastonia, ...
- 4/19/2024 12:00:00 AM
Client Support Analyst
- Pmmc
-
Charlotte, NC
- Job Title: Client Support Analyst Reports To: Director Revenue Cycle Operations Department: Account Management About The...
- 4/18/2024 12:00:00 AM
Travel Nurse RN - CVICU - $2,368 per week
- Adventist Health
-
Gastonia, NC
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Gastonia, North Carolina. Job De...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,152 per week
- Adventist Health
-
Gastonia, NC
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Gastonia, North Carolina. Jo...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - CVICU - $2,260 per week
- Hiring Now!
-
Gastonia, NC
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Gastonia, North Carolina. Job De...
- 4/17/2024 12:00:00 AM
Logistics Coordinator
- The Reserves Network
-
Gastonia, NC
- Job Description Job Description Logistics Coordinator Are you tired of working for a Corporate facility, but want to con...
- 4/16/2024 12:00:00 AM
Machine Maintenance Technician
- The Reserves Network
-
Gastonia, NC
- Job Description Job Description Machine Maintenance Technician Are you tired of working for a corporate facility, but wa...
- 4/16/2024 12:00:00 AM
Client Support Analyst
- PMMC
-
Charlotte, NC
- Job Title: Client Support Analyst Reports To: Director – Revenue Cycle Operations Department: Account Management About T...
- 4/15/2024 12:00:00 AM
About Gastonia, North Carolina
Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau.
According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,484 to $88,790
Gastonia, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago