Contact Center Traffic and Scheduling Analyst, Sr. jobs in Glendale, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

162 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Glendale, CA area

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Senior Pre-Sales Cloud & Virtualization Architect
  • Eastern Computer Exchange
  • Los Angeles, CA
  • Eastern is focused on core data center, cloud & end user computing technologies including storage ... Professional communication, presentation, analytical, and problem-solving skills. * Experience ...
  • 17 hours ago

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Principal IT Analyst (Cyber Security)
  • Metropolitan Water District of Southern California
  • Los Angeles, CA
  • ... Center. In order to be successful you will need an appropriate level of technical knowledge of ... at the Senior Programmer Analyst or Senior Systems Analyst level. Increasingly responsible ...
  • 22 hours ago

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Senior Electrical Estimator
  • CyberCoders
  • Los Angeles, CA
  • Excellent organizational and analytical skills. Strong verbal and written communication attributes ... Solid planning, scheduling, and negotiating skills. Ability to multi-task and self-perform. Ability ...
  • yesterday

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Contact Center Representative, @ $ 15/Hr, @ Anaheim, CA USA 92801
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • yesterday

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Call Center Director
  • Shield HealthCare
  • Santa Clarita, CA
  • As a pivotal member of the senior leadership team, this role directs the overall strategy and operations of the Contact Center, is accountable for all aspects of attracting, retaining and coaching ...
  • yesterday

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Senior Cyber Threat Hunter - REMOTE
  • CyberCoders
  • Los Angeles, CA
  • What You Will Be Doing - IDS monitoring and analysis - Network traffic and log analysis ... Center - You'll have to successfully pass a Suricata course provided by the company and show ...
  • 2 days ago

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Senior Accountant
  • United American Indian Involvement Inc.
  • Los Angeles, CA
  • ... schedules; collecting, analyzing, and consolidating financial data; recommending plans. · Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions ...
  • 2 days ago

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Tax Manager or Senior Tax Manager
  • Milam, Knecht & Warner, LLP
  • Glendale, CA
  • Strong communication, client service, leadership, and analytical skills We offer a premium ... schedule. If you are eager to learn more about becoming an integral part of our management team ...
  • 6 days ago

Glendale /ˈɡlɛndeɪl/ is a city in Los Angeles County, California, United States. Its estimated 2014 population was 200,167, making it the third-largest city in Los Angeles County and the 23rd-largest city in California. It is located about 8 mi (13 km) north of downtown Los Angeles. Glendale lies in the southeastern end of the San Fernando Valley, bisected by the Verdugo Mountains, and is a suburb in the Los Angeles metropolitan area. The city is bordered to the northwest by the Sun Valley and Tujunga neighborhoods of Los Angeles; to the northeast by La Cañada Flintridge and the unincorporated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,895 to $86,157
Glendale, California area prices
were up 3.2% from a year ago