Contact Center Traffic and Scheduling Analyst, Sr. jobs in Greenville, SC

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

10 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Greenville, SC area

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Director of Finance
  • Dining for Women
  • Greenville, SC
  • Prepare, analyze, and present financial reports in an accurate and timely manner; clearly ... keep senior leadership team abreast of the organization's financial status. * Maintain ...
  • 5 days ago

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Psychiatry, South Carolina Psychiatry position available, light call, great location
  • Universal Health Services
  • Greer, SC
  • The Carolina Center for Behavioral Health provides teens, adults, and senior adults with ... Contact Me For Additional Details! Will DeCuyper In-house Physician Recruiter will.decuyper@uhsinc ...
  • 5 days ago

Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast. Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$54,609 to $74,812
Greenville, South Carolina area prices
were up 1.5% from a year ago