Contact Center Traffic and Scheduling Analyst, Sr. jobs in Hayward, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

81 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Hayward, CA area

Account Manager - Audio Video Integration
  • Guitar Center
  • San Francisco, CA
  • Generates proposals, which must include areas of concern, the scope of service, schedule, and ... Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Gu
  • yesterday

Visual Merchandiser (Retail-Garden Center)
  • Armstrong Garden Centers
  • Dublin, CA
  • This position serves as the point of contact for the entire garden center in regards to visual ... Analyzing store layout and traffic flow * Providing feedback and recommendations for store layout ...
  • 2 days ago

Nursing Director/Nurse Manager
  • Sunrise Senior Living
  • Danville, CA
  • A career at Sunrise Senior Living means something. It means you know your work will have a positive ... scheduling, and daily operations supervision. - Experience tracking, trending, and analyzing ...
  • 3 days ago

  • Aerotek
  • Emeryville, CA
  • Serve as the primary contact for managing protocol execution, including oversight of the CRO, other ... Analysis Plan, Clinical Study Reports, and other study level documents * Ensure that the Trial ...
  • 3 days ago

Sr Associate Program Manager
  • Adaptive Insights
  • Pleasanton, CA
  • You must enjoy the fast pace of an Internet company where the requirements for the data center ... schedule. o Effectively communicate with senior management on decisions that impact multiple ...
  • 3 days ago

Network Engineer, Senior - Secret or Top Secret Clearance with Security Clearance
  • American Systems Corporation
  • Mountain View, CA
  • Analyzes network traffic and provides capacity planning solutions. * Monitors and responds to ... Provides the routine testing and analysis of all elements of the network facilities (including ...
  • 5 days ago

Sr Software Engineer
  • Cognizant
  • Sunnyvale, CA
  • Role: Sr Software Engineer Work location: Sunnyvale, CA Experience required: 10+ yrs Skills ... analysis. Nice to Have: · Strong experience with Genesys SIP stack or other Contact Center Voice ...
  • 5 days ago

Sr. Scientist Food Engineer
  • CPS, Inc. (Consumer Products Laboratory Division)
  • Hayward, CA
  • ... center of excellence by overseeing facility operations, equipment upgrades and ensure innovation ... contact Damon Wickmann at dwickmann DW5.29.20#LI-DM2
  • 5 days ago

Hayward (/ˈheɪwərd/; formerly Haywards, Haywards Station, and Haywood) is a city located in Alameda County, California in the East Bay subregion of the San Francisco Bay Area. With a 2014 population of 149,392, Hayward is the sixth largest city in the Bay Area and the third largest in Alameda County. Hayward was ranked as the 37th most populous municipality in California. It is included in the San Francisco–Oakland–Fremont Metropolitan Statistical Area by the US Census. It is located primarily between Castro Valley and Union City, and lies at the eastern terminus of the San Mateo–Hayward Bridg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,215 to $90,712
Hayward, California area prices
were up 4.5% from a year ago