Contact Center Traffic and Scheduling Analyst, Sr. jobs in High Point, NC
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Traffic Control Branch Manager
- RoadSafe Traffic Systems
-
High Point, NC
FULL_TIME
-
At RoadSafe Traffic Systems, safety is our foundation, integrity is the compass that guides our actions, and customer satisfaction is our top priority. We take pride in our highly skilled and dependable workforce, value our employees and reward their dedication. With over 40 locations nationwide, our mission is to protect the motoring public, pedestrians, and workers, with top-notch products and services. Together, we can build a better future for the communities we serve and cultivate long-lasting relationships. Join us today and let's create a brighter, safer 'Life on the Road' together!
We're looking for a Branch Manager in High Point, NC to cover that market who has strong financial competence, enjoys interacting with customers, and can balance the demands of the company with the needs of our clients and the resources available locally. This position will be a working manager role, leading traffic control and operations on-site. You'll have the opportunity to be the point person for everything at the branch—from production and budgeting to customer relations and shop activities. This role also collaborates closely with the estimating and accounting teams on revenue recognition, forecasting, and reporting. From safety and staffing to production and inventory, the Branch Manager is a vital part of our team who ensures things are running smoothly.
The base pay for this position is $80,000 to $90,000 depending on experience, plus an annual bonus plan. This role will be required to travel on an as needed basis.
Why You’ll Love Working for Us:- On-the-job training with full pay
- Competitive salary
- Full benefits package including medical, dental, vision, and prescription drug coverage
- 401k matching
- Tuition assistance
- Paid time off and overtime pay
- Career growth opportunities
- Manage the daily operations of the crews and equipment at the branch, including on site employee training, to support our customers
- Proficient in communication, including representing RoadSafe to municipalities and customers, handling project notifications, securing permits, and ensuring compliance with regulations.
- Problem-solve, exercise independent judgment, and manage personnel and schedules effectively.
- Coordinate labor needs and outside resources for projects while planning and scheduling in a cost-efficient manner.
- Assess employee abilities, contribute to hiring and firing decisions, and oversee safety and compliance aspects, including DOT compliance and necessary training.
- Understand the demanding nature of the position, including being on call 24/7 and working evenings, overnights, weekends, and extra days as needed to meet project deadlines.
- Handle material procurement, reporting production for billing, and maintain weekly revenue forecasts.
- Demonstrates leadership through a strong emphasis on safety, ethics, work-life balance, and communication
- Respects and earns respect from subordinates, vendors, and customers
- Capable of communicating effectively at district level discussions
- Fosters candid team building and collaboration
- Understands and embraces accountability, prioritizing profit and cash flow
- Represents RoadSafe professionally in interactions with customers and agencies regarding scheduling, disputes, and scope changes
- BS in Construction Management, Engineering or related field, preferred
- Traffic control and safety experience including crew work and industry formal training preferred
- 8 years supervisory or management experience preferred
- Thorough understanding of state specifications for devices and materials in states where assigned branches are located
- Industry involvement through trade associations, coalitions with state DOT, or similar
- Highly experienced in MS Excel and Word
- Computer training will be required for Viewpoint
- Understanding of financial statements including balance sheet and profit & loss statement
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. - 19 Days Ago
Traffic Control Technician 2 (Randleman, NC)
- RoadSafe Traffic Systems, Inc.
-
Randleman, NC
FULL_TIME
- Title Traffic Control Technician 2 (Randleman, NC) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves ...
- 12 Days Ago
Traffic Control Technician 1 (Randelman, NC)
- RoadSafe Traffic Systems, Inc.
-
Randleman, NC
FULL_TIME
- Title Traffic Control Technician 1 (Randelman, NC) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves ...
- 12 Days Ago
Traffic Control Technician 1 (Thomasville, NC)
- RoadSafe Traffic Systems, Inc.
-
Thomasville, NC
FULL_TIME
- Title Traffic Control Technician 1 (Thomasville, NC) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involve...
- 1 Month Ago
Traffic Control Technician 2 (Asheboro, SC)
- RoadSafe Traffic Systems, Inc.
-
Asheboro, NC
FULL_TIME
- Title Traffic Control Technician 2 (Asheboro, SC) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves s...
- 21 Days Ago
Traffic Control Technician 2 (Thomsaville, NC)
- RoadSafe Traffic Systems, Inc.
-
Thomasville, NC
FULL_TIME
- Title Traffic Control Technician 2 (Thomsaville, NC) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involve...
- 21 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in High Point, NC area
EDI Business Analyst
- Old Dominion Freight Line
-
Thomasville, NC
- Job Summary This position will be responsible for the functional design, testing, and implementation of business applica...
- 4/17/2024 12:00:00 AM
Application Database Administrator ll (Oracle)
- Old Dominion Freight Line
-
Thomasville, NC
- Additional Job Description Responsible for creating and managing both Logical and Physical database architectures, encom...
- 4/17/2024 12:00:00 AM
Data Integration Analyst lll (Hybrid)
- Old Dominion Freight Line
-
Thomasville, NC
- Additional Job Description Lead the Data Integration Analysts on a daily basis and provide technical expertise to create...
- 4/17/2024 12:00:00 AM
Application Analyst II (EPIC Ambulatory)
- Cone Health
-
Greensboro, NC
- Overview: Provides technical application support for complex clinical or business applications in the healthcare environ...
- 4/17/2024 12:00:00 AM
Full Stack/Java Developer(REMOTE)
- SynergisticIT
-
Colfax, NC
- The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
- 4/17/2024 12:00:00 AM
Application Database Administrator ll (Oracle)
- Old Dominion Freight Line
-
Thomasville, NC
- Additional Job Description Responsible for creating and managing both Logical and Physical database architectures, encom...
- 4/15/2024 12:00:00 AM
EDI Business Analyst
- Old Dominion Freight Line
-
Thomasville, NC
- Job Summary This position will be responsible for the functional design, testing, and implementation of business applica...
- 4/15/2024 12:00:00 AM
Forklift Operator / Order Selector
- The Reserves Network
-
Thomasville, NC
- Job Description Job Description Play a critical role in the dynamic distribution / warehouse industry when you become a ...
- 4/14/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,132 to $86,957
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago