Contact Center Traffic and Scheduling Analyst, Sr. jobs in Huntington, NY

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Engineer
  • Atlantic Traffic Design Engineering Career Center
  • Melville, NY FULL_TIME
  • Traffic Engineer (Long Island)

    Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD).

    Atlantic TPD, LLC (ATDE) staff provides expertise on access management, traffic circulation, parking design, ADA-compliance and transportation related design concepts. Safe and efficient accommodation of the traveling public is instrumental to the success of any development project. ATDE is currently hiring a Traffic Design Engineer for our Melville, NY office.

     

    Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!

     

    Duties and Responsibilities include, but are not limited to:

    • Work with multi-disciplinary teams on tasks such as work zone traffic, intersection design, traffic signal design, roadway signing and pavement marking plans, DOT access permitting, control plans and traffic signal operations analysis.
    • May assist the team with traffic studies, corridor planning, feasibility studies, and safety audits.
    • Obtaining, analyzing, and interpreting demographic and other regional transportation planning data.
    • Assisting in the preparation or modification of reports, specifications, plans, construction schedules, impact studies, permits, and designs for projects.
    • Reviewing construction site to monitor progress and other duties per the contract documents.
    • Serving as on-site project representative.

     

    Job Requirements

    • Bachelor’s Degree in Civil Engineering (required)
    • EIT, FE, or PE (not requited, but preferred)
    • Knowledge of CADD Software (MicroStation or AutoCAD or OpenRoad)
    • Excellent oral and written communication skills
    • Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
    • Knowledge of Microsoft Office Suite
    • Valid Driver’s License

     

    Salary Range: $65,000-$90,000

  • 24 Days Ago

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Traffic Design Engineer
  • Atlantic Traffic Design Engineering Career Center
  • Melville, NY FULL_TIME
  • Traffic Design Engineer (NYC / Long Island) Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD). Atlantic TPD, LLC (ATDE) staff provides expertise on acces...
  • 22 Days Ago

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Network Analyst
  • Network Analyst
  • Commack, NY FULL_TIME
  • POSITION PROFILE This is an entry level technical operations position whose main responsibilities include monitoring and administration of production servers, network devices, applications, and system...
  • 4 Days Ago

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Senior Enterprise Communications Engineer - Genesys Contact Center
  • Northwell Careers
  • Melville, NY FULL_TIME
  • Job Description Ensures integrity of the network devices, communication systems software, hardware. Identifies, programs and maintains all network and communication applications. Assists and participa...
  • 10 Days Ago

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IT&S Program Manager - Genesys Contact Center
  • Northwell Careers
  • Melville, NY FULL_TIME
  • Job Description Plans and implements the strategic view of business objectives and the relationship to assigned Service Line projects. Prioritizes projects, enforces processes, and contributes to deci...
  • 23 Days Ago

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Scheduling / Staffing Manager
  • Cold Spring Hills Center for Nursing and...
  • Woodbury, NY FULL_TIME
  • Cold Spring Hills Center for Nursing and Rehabilitation is looking for a Nursing Home Scheduling Manager to work in our facility in Woodbury, NY. Staffing Duties: Creating Work Rotations & Schedules u...
  • 4 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Huntington, NY area

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 17 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 17 hours ago **...
  • 4/23/2024 12:00:00 AM

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Sr Customer Contract Analyst (Remote, US)
  • Syneos Health Careers
  • New York, NY
  • Description Senior Customer Contract Analyst Syneos Health® is a leading fully integrated biopharmaceutical solutions or...
  • 4/22/2024 12:00:00 AM

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Client Services Analyst - Private Equity Firm in Midtown
  • Coda Searchstaffing
  • New York, NY
  • Our client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City te...
  • 4/22/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 02/18/22
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 02/18/22 **Loca...
  • 4/22/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 14 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 15 hours ago **...
  • 4/22/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 13 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 13 hours ago **...
  • 4/22/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 5 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 6 hours ago **L...
  • 4/22/2024 12:00:00 AM

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Telephone System Analyst (Customer Service System Analyst)
  • Internal Revenue Service
  • Holtsville, NY
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/21/2024 12:00:00 AM

The Town of Huntington is one of ten towns in Suffolk County, New York, United States. Founded in 1653, it is located on the north shore of Long Island in northwestern Suffolk County, with Long Island Sound to its north and Nassau County adjacent to the west. Huntington is part of the New York metropolitan area. As of the United States 2010 Census, the town population was 203,264....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$77,040 to $104,459
Huntington, New York area prices
were up 1.5% from a year ago