Contact Center Traffic and Scheduling Analyst, Sr. jobs in Idaho Falls, ID

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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Patient Scheduling Coordinator- Clinics
  • St. John's Health
  • Jackson, WY FULL_TIME
  • Job Summary:
    Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient, and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.

    Essential Functions:
    1. Registration/Data Entry
    ·Completes all registration forms completely and accurately, including signatures, insurance information and proper billing documentation
    ·Ensures patient information is entered into systems accurately and timely
    ·Acquires appropriate documents and information from the patient at the time of service

    2. Communication
    ·Consistently responds to patients, public and employee requests (i.e., directions, hospital activities, etc.) in a polite, positive, friendly manner. This includes patient office visits, phone calls and account balance inquiries, accepting and receipting payments.
    ·Capable of fielding multiple phone calls using proper phone etiquette while also maintaining patient confidentiality. Refers patients to appropriate person if needed.

    3. Cashier Duties/Responsibilities
    ·Obtains payments and accurately records payments in a timely manner.
    ·Calculates and collects deductibles, co-pays, and co-insurance payments at the time of service.
    ·Counts and balances cash drawer at the beginning and ending of each business day, compiles cash receipts, posting information, verifies and prepares deposits for patient accounting.

    4. Other Duties/Responsibilities
    ·Demonstrates ability to communicate effectively (professionally and with tact) with all contacts, especially through difficult situations.
    ·Demonstrates the ability to multi-task efficiently.
    ·Demonstrates the ability to research information as needed.
    ·Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

    Job Requirements:
    Minimum Education: 
    Preferred: High school diploma or equivalent (GED certificate) or Associates degree

    Minimum Work Experience:
    Required: Computer experience necessary. Ability to problem solve difficult situations. Able to adjust to different schedules and different clinics. Excellent communication, interpersonal, phone and customer service skills required
    Preferred: Experience with insurance billing or medical admitting/cashiering. Medical or general office experience preferred. Able to adjust to different schedules and different clinics.

    Functional Demands:
    Working Conditions: Clinic office settings. Frequent interruptions and stressful situations. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.

    Physical Requirements: 90% of the shift sitting at a computer. 75-90% of the shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend and reach. Ability to lift 20 pounds.
  • 18 Days Ago
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Traffic Control Positions
  • Keyhole Technologies, LLC
  • Pinedale, WY FULL_TIME
  • Project is located in Savageton, Wy. Must be a Wyoming resident. Must have a relatively clear MVR. PLease apply on our website www.keyholetech.com/apply-today LABORER 1. Report to work on time on a da...
  • 6 Days Ago
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Power - Traffic Signal Technician
  • City of Idaho Falls
  • Idaho Falls, ID FULL_TIME
  • Idaho Falls Power/Idaho Falls Fiber is currently looking for a Traffic Signal Technician. In this position you will maintain the operations of the City’s traffic signal system. This is a journeyman qu...
  • 30 Days Ago
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Scheduling Coordinator - Grand Teton Gastroenterology
  • MOUNTAIN VIEW HOSPITAL LLC
  • Idaho Falls, ID OTHER
  • Job Details Level: Entry Job Location: Grand Teton Gastroenterology - Idaho Falls, ID Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift:...
  • 1 Month Ago
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Air Traffic Control Specialist - Wyoming
  • Serco North America
  • Jackson, WY FULL_TIME
  • Position Description Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunities for you in Wyoming! We are located in Jackson Hole, Wyoming. Serco...
  • Just Posted
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Traffic Control Technician - Maintainer/Driver
  • AWP Safety
  • Idaho Falls, ID FULL_TIME
  • Company DescriptionAs your traffic control partner, we safeguard your people, your business, and your time. We deliver comprehensive traffic management services, supporting utility, broadband, and inf...
  • 27 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Idaho Falls, ID area

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IT Generalist
  • FrontLine Cyber Solutions Corporation
  • Idaho Falls, ID
  • Job Description Job Description FrontLine Cyber Solutions is looking for a Senior IT Specialist that will work both in-h...
  • 4/23/2024 12:00:00 AM
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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Idaho Falls, ID
  • Req ID: 433685 Address: 6737 South 45th West Idaho Falls, ID, 83402 Welcome to Love’s! OBJECTIVE: Service Advisors drive...
  • 4/23/2024 12:00:00 AM
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Client Advisor
  • Spieldenner Financial Group
  • Idaho Falls, ID
  • Job Description Job Description Spieldenner Financial Group is a part of one the fastest-growing insurance organization ...
  • 4/23/2024 12:00:00 AM
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Patient Services Representative
  • Idaho State Job Bank
  • Idaho Falls, ID
  • Patient Services Representative at Aspen Dental in Idaho Falls, Idaho, United States Job Description At Aspen Dental, we...
  • 4/23/2024 12:00:00 AM
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Remote Customer Service Rep
  • American Income Life AO - Samuel Franchini
  • Idaho Falls, ID
  • Seize Your Freedom: Be Your Own Boss, Craft Your Schedule, and Live Your Dream Life! Are you ready to break free from th...
  • 4/23/2024 12:00:00 AM
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Senior CRM Developer (Remote West of the Rockies)
  • Wilbur-ellis
  • Idaho Falls, ID
  • DescriptionAre you a senior-level Software Developer with a background working with the Microsoft PowerApp platform and ...
  • 4/22/2024 12:00:00 AM
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Customer Service Representative
  • Club Pilates Idaho Falls
  • Ammon, ID
  • Job Description Job Description COMPANY OVERVIEW: Club Pilates offers group reformer classes in various formats and leve...
  • 4/21/2024 12:00:00 AM
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Floater - Customer Service Specialist- Idaho Falls - Part-Time
  • Stinker Stores
  • Idaho Falls, ID
  • Do you like working at different Stores? You get to choose the times available that YOU want to work and you will get th...
  • 4/21/2024 12:00:00 AM
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About Idaho Falls, Idaho

Idaho Falls is the county seat of Bonneville County, Idaho, United States, and the state's largest city outside the Boise metropolitan area. As of the 2010 census, the population of Idaho Falls was 56,813 (2016 estimate: 60,211), with a metro population of 133,265. Idaho Falls serves as the commercial, cultural, and healthcare hub for eastern Idaho, as well as parts of western Wyoming and southern Montana. It is served by the Idaho Falls Regional Airport and is home to the College of Eastern Idaho, Museum of Idaho, and the Idaho Falls Chukars minor league baseball team. It is the principal c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,429 to $83,292
Idaho Falls, Idaho area prices
were up 2.5% from a year ago
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