Contact Center Traffic and Scheduling Analyst, Sr. jobs in Inglewood, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

157 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Inglewood, CA area

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Senior Test and Evaluation Engineer
  • ZIN Technologies
  • Los Angeles, CA
  • ... Center. We support the Air Force's acquisition of state-of-the-art Military Satellite ... schedule, and technical performance while identifying and managing program and project risks
  • yesterday

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EDI Analyst
  • Abbyson
  • Los Angeles, CA
  • Organize and schedule upgrades and maintenance without deterring others from completing their work ... traffic and furniture sales. That's why our mission has always been to help them bring their homes ...
  • 5 days ago

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Tax Manager or Senior Tax Manager
  • Milam, Knecht & Warner, LLP
  • Glendale, CA
  • ... contact Strong tax research skills Ability to handle multiple projects simultaneously Strong ... and analytical skills We offer a premium compensation package, including a sign-on bonus, with ...
  • 5 days ago

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Senior Account Manager
  • Insurance Search Specialists
  • Los Angeles, CA
  • ... of contact. This person must ensure that all clients receive the highest standard of customer ... Strong interpersonal, analytical, verbal and written communication skills * Must be able to manage ...
  • 6 days ago

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Marketing Traffic Manager
  • Kelly
  • Los Angeles, CA
  • ... Center The hours and pay for this position are as follows * Monday to Friday 8:00am-5:00pm * Pay ... Creates and maintains up-to-date schedules for all projects of varying scope from inception to ...
  • 6 days ago

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Sr. Accountant - CA #185881
  • Chipton-Ross Inc.
  • Los Angeles, CA
  • Applies principles of accounting to analyze financial information and prepare financial reports ... schedules and reports. May design, modify, install, and/or maintain accounting systems to ensure an ...
  • 7 days ago

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Senior Demand Planner - Henkel
  • Henkel
  • Culver City, CA
  • ... analyze quantitative and qualitative inputs to the forecast such as trade promotion plans ... JOB ID: 20003294 Contract & Job type: Full Time, Regular Contact information for application ...
  • 7 days ago

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Programmer Analyst IV
  • Atrilogy
  • Los Angeles, CA
  • The Sr. Programmer Analyst keeps abreast of new technologies and works with other teams to ... Los Angeles, CA (Downtown) Work Schedule: On-site / Monday-Friday (8:00am - 5:00pm) Target Salary
  • 7 days ago

Inglewood is a city in southwestern Los Angeles County, California in the Los Angeles metropolitan area. As of the 2010 U.S. Census, the city had a population of 109,673. It was incorporated on February 14, 1908. The city is in the South Bay region of Los Angeles County. Los Angeles Stadium at Hollywood Park is currently under construction in the city and, when completed around 2020, will be the new home of both the National Football League's Los Angeles Rams and Los Angeles Chargers. The city is also close to Los Angeles International Airport....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,895 to $86,157
Inglewood, California area prices
were up 3.2% from a year ago