Contact Center Traffic and Scheduling Analyst, Sr. jobs in Irvine, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

53 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Irvine, CA area

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Senior Data Analyst
  • Solugenix
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management & Quality ... ETL (Informatica Power center is a big plus) * Advanced analytics / data mining * Data modeling ...
  • 5 days ago

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Revenue Recognition Analyst / Accountant
  • Company located in Orange County, CA
  • Irvine, CA
  • Description Seeking a full-time Revenue Recognition Analyst/Accountant. This position will have ... end schedules in the Company's ERP. - Come up with recommendations to senior management based on ...
  • 5 days ago

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Sr. Engineer (Software Quality)
  • INFOSOFT INC
  • Costa Mesa, CA
  • Strong problem-solving, organizational, analytical and critical thinking skills * Substantial ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • 5 days ago

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Senior Data Quality Management Analyst
  • Pacific Life
  • Newport Beach, CA
  • As Senior Data Quality Management Analyst, you'll play a key role in Pacific Life's growth and ... security, flexible scheduling and great opportunities for career growth. If you're seeking a ...
  • 5 days ago

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Senior Data Analyst
  • Solugenix Corporation
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management Quality Management ... Informatica Power center is a big plus) Advanced analytics data mining Data modeling ...
  • 5 days ago

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Sr. Automation Engineer
  • Ultimate Staffing
  • Irvine, CA
  • Analyze and resolve complex Manufacturing and Compliance issues (e.g., CAPA, non-conformances ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • 6 days ago

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Senior Mechanical Design Engineer
  • Seal Science Inc
  • Irvine, CA
  • Coordinates activities concerned with technical developments, scheduling, and resolving engineering ... Conducts analytical studies on engineering proposals to develop design for products. * Analyzes ...
  • 6 days ago

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Business Systems Analyst (Telephony Lead)
  • Emvia Inc
  • Corona, CA
  • Role Business Systems Analyst (Telephony Lead) Location Remote then onsite in Corona, CA Duration 11+ Months Job Description Required Skills Minimum 4 years of experience in contact center telephony ...
  • 7 days ago

Irvine (/ˈɜːrvaɪn/) is a master-planned city in Orange County, California, United States in the Los Angeles metropolitan area. The Irvine Company started developing the area in the 1960s and the city was formally incorporated on December 28, 1971. The 66-square-mile (170 km2) city had a population of 212,375 as of the 2010 census; in 2018 the California Department of Finance estimated the city's population at 276,176. A number of corporations, particularly in the technology and semiconductor sectors, have their national or international headquarters in Irvine. Irvine is also home to several hi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,297 to $85,338
Irvine, California area prices
were up 3.0% from a year ago