Contact Center Traffic and Scheduling Analyst, Sr. jobs in Kahului, HI

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

9 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Kahului, HI area

Kahului is a census-designated place (CDP) on the island of Maui in the U.S. state of Hawaii. It hosts Maui's main airport (Kahului Airport), deep-draft harbor, light industrial areas, and commercial shopping centers. The population was 26,337 at the 2010 census. Kahului is part of the Kahului-Wailuku-Lahaina Metropolitan Statistical Area which includes nearby Wailuku and the town and former whaling village of Lahaina. The retail center for Maui residents, Kahului has several malls and major stores (including department stores in the Queen Kaahumanu Center); other significant groupings of stor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$58,070 to $79,550
Kahului, Hawaii area prices
were up 1.9% from a year ago