Contact Center Traffic and Scheduling Analyst, Sr. jobs in Lincoln, NE

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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FOIA Analyst
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 13 Days Ago
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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 29 Days Ago
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FEXIBLE SCHEDULING Event Operations Team Member
  • Lancaster Event Center Fairgrounds
  • Lincoln, NE PART_TIME
  • JOB TITLE: Event Operations Team Member – Summer/Seasonal REPORTS TO: Operations Manager HOURS: Flexible hours available to pick up on weekdays and weekends from 2pm–10:30pm Up to 40 hrs./week availab...
  • 12 Days Ago
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Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
  • 1 Month Ago
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Sr. Business Systems Analyst
  • 3i People, Inc.
  • Lincoln, NE FULL_TIME
  • Job DetailsWe have 3 positions for a Sr. Business Systems Analyst with one of our clients in Lincoln, NE for an initial contract duration of 2 years. s and all those authorized to work in the US are e...
  • 2 Days Ago
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Air Traffic Control Specialist
  • Midwest Air Traffic Control Service, Inc.
  • Grand Island, NE FULL_TIME
  • We seek highly responsible professionals to perform technical work in the operation of air traffic control services at Grand Island, NE (GRI) Airport. Work involves the responsibility for planning, di...
  • 18 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Lincoln, NE area

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Water Analyst
  • University of Nebraska-Lincoln
  • Lincoln, NE
  • Position Information Position Information Working Title Water Analyst Department UO Husker Energy & Power-12300 Requisit...
  • 4/24/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $2,008 per week
  • Hiring Now!
  • Friend, NE
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Friend, Nebraska. Job Descrip...
  • 4/24/2024 12:00:00 AM
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Cyber Governance, Risk, and Compliance Analyst, Office of Chief Information Officer
  • City Of New York
  • Lincoln, NE
  • OPEN TO PERMANENT CYBER SECURITY ANALYST AND THE QUALIFIED CANDIDATES WHO FILES FOR THE EXAM MAY BE ELIGIBLE TO APPLY>Es...
  • 4/23/2024 12:00:00 AM
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Cyber Operations Analyst, Office of Chief Information Officer
  • City Of New York
  • Lincoln, NE
  • Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest...
  • 4/23/2024 12:00:00 AM
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Director, Americas Cloud Economist
  • Nutanix
  • Lincoln, NE
  • Nutanix is disrupting the multi-billion-dollar enterprise data center market by pioneering an enterprise cloud platform ...
  • 4/23/2024 12:00:00 AM
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Junior Data scientist/Jr Java Developer-remote
  • SynergisticIT
  • Lincoln, NE
  • Since 2010 Synergisticit has helped Jobseekers differentiate themselves by providing candidates the requisite skills and...
  • 4/23/2024 12:00:00 AM
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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Lincoln, NE
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Scottsbluff, Nebraska.Job Description & Require...
  • 4/23/2024 12:00:00 AM
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Specialist, Brokerage Service Rep - (Omaha/Dallas/Phoenix/Richfield, OH)
  • Charles Schwab
  • Cedar Creek, NE
  • Position Type: Regular Your opportunity Personal Choice Investment Services (PCIS) Participant Services works directly w...
  • 4/22/2024 12:00:00 AM
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About Lincoln, Nebraska

Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a population of 284,736 in 2017. It is the second-most populous city in Nebraska and the 71st-largest in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area in the southeastern part of the state called the Lincoln Metropolitan and Lincoln-Beatrice Combined Statistical Areas. The statistical area is home to 353,120 people, making it the 106th-largest combined statistical area in the United ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,051 to $85,491
Lincoln, Nebraska area prices
were up 0.8% from a year ago
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