Contact Center Traffic and Scheduling Analyst, Sr. jobs in Long Beach, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

101 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Long Beach, CA area

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Contact Center Representative
  • People Make Us
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (*** Information System ... When necessary, contact sales/service colleagues to respond to immediate customer concerns. Answer ...
  • 15 hours ago

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Sr MDM Developer/Architect
  • Solugenix
  • Irvine, CA
  • Ideal candidates need to have experience in Strong analysis, Design, Develop, Code promotion ... ETL Informatica Power center * Oracle / SQL Server database / PLSQL * Linux/Unix shell scripting
  • yesterday

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Investigative Analyst - Los Angeles, CA with Security Clearance
  • MVM, Inc.
  • Los Angeles, CA
  • Los Angeles, CA TRAVEL: 10% - 20% SCHEDULE: Regular Business Hours CLEARANCE: Active DOD Secret ... Analyze records, open source material, and social media to identify drug trafficking organizations ...
  • yesterday

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Senior Account Manager
  • Silversheet
  • Los Angeles, CA
  • The Senior Account Manager will server as a product expert and primary point of contact for our ... scheduling one on one training sessions - Primary focused on scalable, one to many strategic ...
  • yesterday

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PMO Program Financial Analyst
  • Guidehouse
  • Los Angeles, CA
  • ... Senior Consultant level within Guidehouse. PMO Program Financial Analyst are second level non ... Manage program distribution/contact lists * Develop/distribute program communications * Helps ...
  • 3 days ago

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Senior Marketing Manager
  • Midway International, Inc.
  • Long Beach, CA
  • Plan, execute, and analyze online and offline marketing & advertising strategies and tactics ... Evaluate and manage marketing and design team members' schedules and performance * Take an active ...
  • 4 days ago

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Senior Information Security Analyst
  • City of Hope
  • Irvine, CA
  • We are an agile, disruptive brand that's backed by a founding member of the National Cancer Center ... Monitor, track, analyze and record incidents to ensure protection from any potential leaks of ...
  • 5 days ago

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Senior Pre-Sales Cloud & Virtualization Architect
  • Eastern Computer Exchange
  • Los Angeles, CA
  • Eastern is focused on core data center, cloud end user computing technologies including storage ... Professional communication, presentation, analytical, and problem-solving skills. Experience ...
  • 5 days ago

Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city. The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,409 to $85,498
Long Beach, California area prices
were up 3.2% from a year ago