Contact Center Traffic and Scheduling Analyst, Sr. jobs in Los Angeles, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

175 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Los Angeles, CA area

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Call Center Team Lead
  • Consumer Attorney Contract Services
  • Los Angeles, CA
  • ... analytics to deliver the most effective TV & radio campaigns for the legal industry is soon to ... Additionally, the Call Center Lead will be responsible for communicating employee schedules ...
  • just now

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Sr. Cloud Engineer/Architects - Cloud Migration - IMMEDIATE
  • Teacup Tech Systems
  • Los Angeles, CA
  • Participates in "on-call, after-hours" rotation schedules. * Participates in after-hours upgrades ... Azure ML, Azure Cosmos, Azure Synapse Analytics, Azure Databricks, Azure Analysis Services
  • 6 hours ago

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Senior Manager, Clinical Trial Monitoring and Multicenter Research Operations
  • City of Hope
  • Monrovia, CA
  • City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding ... Serve as a point of contact for questions from participating study sites. Reviews and provides ...
  • yesterday

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Sr Systems Engineer with Security Clearance
  • Raytheon Technologies
  • Fullerton, CA
  • ... schedule and environment. Join this highly visible team and perform technically challenging ... Radar System performance analysis including analysis of recorded radar data with both Matlab and ...
  • 2 days ago

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Senior Principal Electrical Engineer - RF REX IPTL with Security Clearance
  • Raytheon Technologies
  • El Segundo, CA
  • The IPT Lead develops and administers budgets, schedules, and performance standards. The IPT Lead ... Experience in design, analysis, development, bread - boarding, troubleshooting and testing of RF ...
  • 2 days ago

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Senior Project Manager
  • Clune Construction Co LP
  • Los Angeles, CA
  • ... schedule projections ... During preliminary design phases, he/she participates in value engineering and analysis of ...
  • 4 days ago

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CHIEF ESTIMATOR / CONSTRUCTABILITY ANALYST
  • A Group
  • Los Angeles, CA
  • ... schedule requirements. · Administration of subcontract agreement and change orders. · Create ... the Senior Project Manager Important Characteristics of Applicant: · Time Management · ...
  • 5 days ago

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Sr.Salesforce Lightning Developer
  • CodeForce 360
  • Los Angeles, CA
  • ... analysis, conduct needs assessments, configure apps as required, and also assist in key functions ... With project leadership, assist in the estimation of work effort and set a realistic schedule for ...
  • 6 days ago

Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,008 to $86,319
Los Angeles, California area prices
were up 3.2% from a year ago