Contact Center Traffic and Scheduling Analyst, Sr. jobs in Lubbock, TX

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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FC Traffic - Lubbock Operations
  • FC TRAFFIC CONTROL, INC.
  • Lubbock, TX FULL_TIME
  • Technician

    Supervisory Responsibilities: 

    1. None

    Duties/Responsibilities: 

    1. Assists leads as assigned.
    2. Unloads materials that are delivered such as cones, signs, posts or other traffic control devices
    3. Prepares layout area where construction will take place by properly measuring, marking, or recording spacing or distances.
    4. Prepares tools and materials for installation.
    5. Cleans and prepares specific areas of jobsite as assigned. This may include digging post holes, erecting signs; cleaning up rubble, debris, and trash;
    6. Operates a wide variety of hand and power tools.
    7. Directs traffic near, in, or around work zones.
    8. Motions equipment operator to assist with alignment, movement, or adjustment of machinery, equipment, or materials.
    9. Cleans jobsite at the end of the day, ensuring trash is properly disposed of and materials or equipment are properly stored.
    10. Performs other related duties as assigned
    11. Must be clean and well-groomed, clothes must be dress-appropriate and project professionalism, clothes must be clean and good shape. 
    12. Receives calls from supervisor and drives assigned vehicle to location. 
    13. Installs traffic control devices 
    14. Uses truck-mounted attenuator to support operation. 
    15. Operates power tools and equipment when installing or repairing traffic control devices. 
    16. Ensures work environments are adequate and safe. 
    17. Projects a positive image of the organization to employees, customers, industry, and community. 

    Required Skills/Abilities: 

    1. Must enjoy working with people. 
    2. Ability to remain patient in trying situations. 
    3. Understanding of traffic control procedures and plans. 
    4. Excellent verbal and written communication skills. 
    5. Ability to read, comprehend, and explain state and local laws, regulations, and ordinances as they pertain to traffic control. 

    Physical Requirements: 

    1. Must be able to stoop, squat, crawl, climb, and perform other physical duties as needed for installations. 
    2. Must be able to traverse uneven terrain in all types of weather. 
    3. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
    4. Must be able to lift and carry up to 80 pounds and push and/or pull 50-pound loads at a time.

    Reports to: 

    1. Lead

    Other Requirements 

    1. Must be able to work weekends and at night, when needed
    2. Background check
    3. Must be at least 25, have an acceptable MVR, valid state driver's license

    CI Survey

    We are excited to have you join us on the journey at FC Traffic Control, Inc. To ensure that we can provide you with the best possible environment to thrive and make the most of your talents, we would like to invite you to participate in a short survey. This 7-10 minute survey is designed to help us understand your strengths, preferences, and areas of interest, so that we can tailor your experience to match your potential.

    Step 1: Click to take the CI Survey for Operations Technician

    Step 2:  Apply for the Position


    Lead

    Supervisory Responsibilities:

    1. Oversees the work and activities of technicians, as assigned. 
    2. Maintain time sheets and accurately inputting time and attendance data. 

    Duties/Responsibilities:

    1. Leads must be able to perform the duties of a Technician.
    2. Drive company automobile and utilize company provided telephone/tablet for company business only, maintain clean and clutter-free. 
    3. Builds stands and digs underground holes to set posts. 
    4. Inspects traffic control devices and related equipment. 
    5. Determines whether posts, signs, truck mounted attenuators, message boards, arrow boards, or other devices are defective. 
    6. Completes records and forms and prepares reports concerning daily activities 
    7. Improves customer service and satisfaction through policy and procedural changes. 

    Required Skills/Abilities:

    1. Must enjoy working with people. 
    2. Ability to remain patient in trying situations. 
    3. Understanding of traffic control procedures and plans. 
    4. Excellent verbal and written communication skills. 
    5. Ability to read, comprehend, and explain state and local laws, regulations, and ordinances as they pertain to traffic control.
    6. Ability to communicate with members of the public and to obtain their cooperation and compliance. 
    7. Proficient with Microsoft Office 365 (i.e., OneDrive, Lists, Teams, SharePoint) or related software. 
    8. Ability to prioritize tasks, delegating when appropriate.  
    9. Ability to identify issues and determine repairs that are needed. 

    Physical Requirements:

    1. Must be able to stoop, squat, crawl, climb, and perform other physical duties as needed for installations. 
    2. Must be able to traverse uneven terrain in all types of weather. 
    3. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
    4. Must be able to lift and carry up to 80 pounds and push and/or pull 50-pound loads at a time.

    Reports to:

    1. Lead

    Other Requirements

    1. Must be able to work weekends and at night, when needed
    2. Background check
    3. Must be at least 25, have an acceptable MVR, valid state driver's license

    CI Survey

    We are excited to have you join us on the journey at FC Traffic Control, Inc. To ensure that we can provide you with the best possible environment to thrive and make the most of your talents, we would like to invite you to participate in a short survey. This 7-10 minute survey is designed to help us understand your strengths, preferences, and areas of interest, so that we can tailor your experience to match your potential.

    Step 1: Click to take the CI Survey for Operations Lead

    Step 2:  Apply for the Position


    Operations Supervisor

    Supervisory Responsibilities: 

    1. Oversees the work and activities of Leads, as assigned. 
    2. Maintain time sheets and accurately inputting time and attendance data. 
    3. Hires and trains field department staff. 
    4. Organizes and oversees the schedules and work of field department staff.Assists with performance evaluations that are timely and constructive. 
    5. Maintain customer, contact, reference number information and accurately inputting data. 

    Duties/Responsibilities: 

    1. Leads must be able to perform the duties of a Lead including:
    2. Ensures paperwork is completed and signed correctly. 
    3. Oversees the day-to-day operations of the maintenance department. 
    4. Evaluates systems or facilities to determine maintenance or repairs that need to be performed. 
    5. Assesses construction plans to plan work assignments and project schedules. 
    6. Develops maintenance procedures and schedules. 
    7. Ensures maintenance and repair work is completed correctly and in a timely manner. 
    8. Assists with departmental budget estimates and costs of specific projects. 
    9. Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with region staff; provides guidance and leadership to enable staff to meet these goals and objectives. 
    10. Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff. 
    11. Participates in community activities to promote the organization and to build goodwill. 

    Required Skills/Abilities: 

    1.  Must enjoy working with people. 
    2. Ability to remain patient in trying situations. 
    3. Understanding of traffic control procedures and plans. 
    4. Excellent verbal and written communication skills. 
    5. Ability to read, comprehend, and explain state and local laws, regulations, and ordinances as they pertain to traffic control.
    6. Ability to communicate with members of the public and to obtain their cooperation and compliance. 
    7. Proficient with Microsoft Office 365 (i.e., OneDrive, Lists, Teams, SharePoint) or related software. 
    8. Ability to prioritize tasks, delegating when appropriate.  
    9. Ability to identify issues and determine repairs that are needed. 
    10. Extensive knowledge of traffic control installation, coordination. 
    11. Excellent analytical, decision-making, and problem-solving skills. 
    12. Ability to plan maintenance schedules for traffic control handling. 
    13. Excellent management, supervisory, sales, customer service, and interpersonal skills. 

    Physical Requirements: 

    1. Must be able to stoop, squat, crawl, climb, and perform other physical duties as needed for installations. 
    2. Must be able to traverse uneven terrain in all types of weather. 
    3. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
    4. Must be able to lift and carry up to 80 pounds and push and/or pull 50-pound loads at a time.

    Reports to: 

    1.  Regional Manager

    Other Requirements 

    1. Must be able to work weekends and at night, when needed
    2. Background check
    3. Must be at least 25, have an acceptable MVR, valid state driver's license

    CI Survey

    We are excited to have you join us on the journey at FC Traffic Control, Inc. To ensure that we can provide you with the best possible environment to thrive and make the most of your talents, we would like to invite you to participate in a short survey. This 7-10 minute survey is designed to help us understand your strengths, preferences, and areas of interest, so that we can tailor your experience to match your potential.

    Step 1: Click to take the CI Srvey for Operations Supervisor

    Step 2:  Apply for the Position


    Operations Manager

    Supervisory Responsibilities:

    1. Oversees the work and activities of Leads, as assigned. 
    2. Maintain time sheets and accurately inputting time and attendance data. 
    3. Hires and trains field department staff. 
    4. Organizes and oversees the schedules and work of field department staff.
    5. Assists with performance evaluations that are timely and constructive. 
    6. Maintain customer, contact, reference number information and accurately inputting data. 
    7. Conducts performance evaluations that are timely and constructive. 
    8. Handles discipline and termination of employees as needed and in accordance with company policy. 

    Duties/Responsibilities:

    1. The duties of a Supervisor plus the following.
    2. Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement. 
    3. Reviews, analyzes, and evaluates business procedures. 
    4. Implements policies and procedures that will improve day-to-day operations. 
    5. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by regional and company leadership. 
    6. Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. 
    7. Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale. 
    8. Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes. 
    9. Identifies training needs and opportunities; develops and implements a plan for meeting those needs. 

    Required Skills and Abilities

    1. Must enjoy working with people. 
    2. Ability to remain patient in trying situations. 
    3. Understanding of traffic control procedures and plans. 
    4. Excellent verbal and written communication skills. 
    5. Ability to read, comprehend, and explain state and local laws, regulations, and ordinances as they pertain to traffic control.
    6. Ability to communicate with members of the public and to obtain their cooperation and compliance. 
    7. Proficient with Microsoft Office 365 (i.e., OneDrive, Lists, Teams, SharePoint) or related software. 
    8. Ability to prioritize tasks, delegating when appropriate.  
    9. Ability to identify issues and determine repairs that are needed. 
    10. Extensive knowledge of traffic control installation, coordination. 
    11. Excellent analytical, decision-making, and problem-solving skills. 
    12. Ability to plan maintenance schedules for traffic control handling. 
    13. Excellent management, supervisory, sales, customer service, and interpersonal skills. 
    14. Thorough understanding of practices, theories, and policies involved in business and finance.
    15. Superior managerial and diplomacy skills. 
    16. Excellent organizational skills and attention to detail.

    CI Survey

    We are excited to have you join us on the journey at FC Traffic Control, Inc. To ensure that we can provide you with the best possible environment to thrive and make the most of your talents, we would like to invite you to participate in a short survey. This 7-10 minute survey is designed to help us understand your strengths, preferences, and areas of interest, so that we can tailor your experience to match your potential.

    Step 1: Click to take the CI Survey for Operations Manager

    Step 2:  Apply for the Position


  • 8 Days Ago

F
FC Traffic - Odessa/Midland Operations
  • FC TRAFFIC CONTROL, INC.
  • Odessa, TX FULL_TIME
  • TechnicianSupervisory Responsibilities: NoneDuties/Responsibilities: Assists leads as assigned.Unloads materials that are delivered such as cones, signs, posts or other traffic control devicesPrepares...
  • 29 Days Ago

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Sr. Financial Analyst
  • Xylem
  • Lubbock, TX OTHER
  • We’re Hiring for a Sr. Finance Analyst! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servi...
  • 1 Day Ago

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Divisional Decision Support Analyst
  • Medical Center Hospital
  • Odessa, TX FULL_TIME
  • Position Summary: The Divisional Decision Support Analyst assists the department in collecting, monitoring, and reporting data used to evaluate quality of care and performance of selected clinical ind...
  • 1 Month Ago

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Traffic Clerk
  • Tube Supply
  • Odessa, TX FULL_TIME
  • Description of Responsibilities: Arranges transportation for delivery of material to customers Pulls and stages orders accurately and efficiently for quick turnaround to achieve on-time deliveries Pre...
  • 13 Days Ago

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Traffic Clerk
  • Triple-S Steel
  • Odessa, TX OTHER
  • Overview Founded in 2016, Tube Supply provides quality steel tube and bar in alloy, stainless, and carbon for oil and gas applications, including drilling, completions, production, and downhole tools....
  • 14 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Lubbock, TX area

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Travel Nurse RN - PCU - Progressive Care Unit - $2,046 per week
  • Hiring Now!
  • Lubbock, TX
  • Ardor Health Solutions is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Lubbock, Tex...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,046 per week
  • Hiring Now!
  • Lubbock, TX
  • Ardor Health Solutions is seeking a travel nurse RN Telemetry for a travel nursing job in Lubbock, Texas. Job Descriptio...
  • 4/25/2024 12:00:00 AM

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Coder - Compliance
  • Covenant Health
  • Lubbock, TX
  • **Description** Under general supervision, coordinates the processing, review and application of ICD-9 & ICD-10 coding r...
  • 4/24/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • Lubbock, TX
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Lubbock, Texas. Job Description & Requirements ...
  • 4/24/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Hiring Now!
  • Lubbock, TX
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Lubbock, Texas. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Lubbock, TX
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Lubbock, Texas.Job Description & RequirementsSp...
  • 4/23/2024 12:00:00 AM

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Financial Analyst, Data and Analytics *Onsite*
  • Providence Health & Services
  • Lubbock, TX
  • DescriptionProvidence caregivers are not simply valued theyre invaluable. Join our team and thrive in our culture of pat...
  • 4/23/2024 12:00:00 AM

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Implementation Consultant, Turnkey SaaS Products Delivery and Support
  • Tyler Technologies, Inc.
  • Lubbock, TX
  • Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need i...
  • 4/23/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,348 to $81,826
Lubbock, Texas area prices
were up 1.2% from a year ago