Contact Center Traffic and Scheduling Analyst, Sr. jobs in Milwaukee, WI

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Distribution Center Manager - Onsite
  • Traffic & Parking Contr
  • Brown, WI FULL_TIME
  • If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

    What TAPCO has to offer you:

    • Quarterly Gainsharing Bonus Plan
    • 10 Paid Holidays
    • Paid Vacation and Personal Time
    • Four Weeks of Paid Parental Leave with no waiting period
    • 401K Plan with Generous Employer Match and fully vested from day one
    • Company-Funded Short-Term Disability 
    • Health, Vision, and Dental insurance
    • Quarterly Company Events and Lunches 
    • Have a say in TAPCO Happenings by joining the Fun or Safety Committee

    What you will accomplish as a Distribution Manager  at TAPCO:

    The Distribution Center Manager is responsible for leading a team of highly trained and motivated individuals that receive, store, package, and ship products at TAPCO’s headquarters in Brown Deer, Wisconsin.  This, position plays a critical role in delivering on TAPCO’s key metrics that feed directly into TAPCO’s companywide gainsharing program.  This individual continually coaches their team and models the key behaviors that define how TAPCO does business. This leader takes personal responsibility for the performance and safety of their team and sets daily performance expectations, assigns work with clear expectations, insures accountability, and actively celebrates success when improvement milestones are met. 

    Position Responsibilities:

    • Lead a team that accurately and safely receives, stores, packages, and ships all product entering and leaving TAPCO.
    • Evaluate operating results in distribution center and identifying and correct shortfalls in cost, quality, safety and delivery
    • Develop work procedures and schedules work that safely achieves objectives.
    • Oversee carriers, 3PL providers, and other shipping and logistics vendors to insure they successfully achieve budget objectives. 
    • Ensure efficient warehouse operations in product storage, picking, packing and inventory transactions.        
    • Monitor warehouse budget and ensure warehouse assets are maintained and secured. 
    • Provide capital expenditures and annual staffing plans for budgetary purposes
    • Participate in monthly budget review process to identify wins and areas for improvement.
    • Develop and maintain inventory management procedures. 
    • Model and enforce safe work practices and insures adequate representation of their department in the safety and quality.  
    • Communicate job expectations to team members and provides frequent and immediate positive and negative feedback on performance.   
    • Identify future leaders on their team and delegates responsibility and opportunity whenever possible. 
    • Develop and maintain a robust training programs that insures a stable, engaged, safe work force.
    • Work with the quality department to identify and execute on all necessary inbound inspection and assembly functions. 
    • Work with purchasing to ensure that all suppliers are conforming to TAPCO labeling and packaging specifications. 
    • Expand on current lean practices and maintains company to 5S standards.

    Required Experience and Skills:

    • 5-7 years’ prior experience as a shipping/receiving or warehouse manager  
    • Prior experience building a successful team
    • BS in Business, Engineering or Supply Chain Management
    • Strong Microsoft office skills: MS Word, Excel, and Outlook
    • Prior experience working independently 

    About Us:

    At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!   

     As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status” or other acceptable taglines in all printed employment advertisements.

    If any assistance is needed with the application process, please contact TAPCO HR at 800-236-4462 

     

  • 1 Month Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Milwaukee, WI FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 24 Days Ago

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Call/Scheduling Center Representative
  • Community Care, Inc.
  • Brookfield, WI FULL_TIME
  • Call/Scheduling Center RepresentativeCommunity Care is hiring a full-time Call/Scheduling Center Representative for our Call Center Team. This rewarding opportunity is perfect for someone who enjoys t...
  • 1 Day Ago

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Traffic Control Flagger
  • Utility Traffic & Restoration LLC
  • Menomonee Falls, WI FULL_TIME
  • Position: Traffic Control Flagger (Traffic Control Technician) Reports to: Traffic Control Supervisor Summary: Utility Traffic & Restoration, LLC. (UTR) has immediate openings for Traffic Control Flag...
  • 15 Days Ago

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Traffic Control Flagger
  • Utility Traffic & Restoration LLC
  • West, WI FULL_TIME
  • Position: Traffic Control Flagger (Traffic Control Technician) Reports to: Traffic Control Supervisor Summary: Utility Traffic & Restoration, LLC. (UTR) has immediate openings for Traffic Control Flag...
  • 5 Days Ago

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Outbound Contact Center Representative - Full-Time, 2nd Shift
  • Versiti, Inc.
  • Milwaukee, WI FULL_TIME
  • Overview ***Candidate must reside within the state of Wisconsin and willing to complete training in-person in the Milwaukee office for the first two weeks*** Versiti is a fusion of donors, scientific ...
  • 29 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Milwaukee, WI area

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Travel Radiology Technologist - $2,511 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Milwaukee, Wisconsin. Job Descri...
  • 4/19/2024 12:00:00 AM

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Travel Ultrasound Technologist - $2,631 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Milwaukee, Wisconsin. Job Descr...
  • 4/19/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $2,125 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Milwaukee, Wisconsin. J...
  • 4/19/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,125 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Milwaukee, Wisconsin. Job Des...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,847 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Milwaukee, Wisconsin. Job Des...
  • 4/18/2024 12:00:00 AM

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Travel Registered Respiratory Therapist - $1,233 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Milwaukee, Wisconsin. ...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - GI Lab - $2,103 per week
  • Hiring Now!
  • Milwaukee, WI
  • LanceSoft is seeking a travel nurse RN GI Lab for a travel nursing job in Milwaukee, Wisconsin. Job Description & Requir...
  • 4/17/2024 12:00:00 AM

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Ld Product Manager
  • Northwestern Mutual Life Insurance Company
  • Milwaukee, WI
  • At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive diff...
  • 4/16/2024 12:00:00 AM

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$67,173 to $91,081
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago