Contact Center Traffic and Scheduling Analyst, Sr. jobs in Modesto, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

6 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Modesto, CA area

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Weigh Master
  • Miceli-Watters, STAFFING PARTNERS
  • Modesto, CA
  • Ability to work a full-time schedule including nights, weekends, and holidays as well as cover ... Excellent math skills and strong analytic/decision making skills * High level of attention to ...
  • 19 hours ago

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Safety Specialist
  • Miceli-Watters, STAFFING PARTNERS
  • Modesto, CA
  • Schedule medical evaluations as required * Maintain electronic files for all Safety documentation ... Identify and analyze unsafe conditions, behaviors, and methods of work * Travel to multiple sites ...
  • 20 hours ago

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Marketing Specialist II (B2B Industrial) with a Dynamic Manufacturer
  • The Patriot Group, Inc.
  • Atlanta, CA
  • Support data collection and analysis for strategic market segments of thermal media products ... Arranges schedules for attendees and extends customer invitations. Conducts post-event follow-up ...
  • 2 days ago

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Client Relationship Specialist - Interviews via Zoom
  • Head Hunters Staffing
  • Modesto, CA
  • Strategic thinker and ability to analyze and solve problems quickly * Ability to work well with ... Provide flexible schedule and fully trained.
  • 2 days ago

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Ready for New Career? Work from Home!! Life Insurance
  • Bogden Agency
  • Stockton, CA
  • Schedule a personal interview with Kim Bogden or call me at: 520-820-9794 I am searching for a ... Your job is to contact these families and set phone or tele-sales appointments, generally about 1 ...
  • 5 days ago

Modesto /məˈdɛstoʊ/ (Spanish for "modest"), officially the City of Modesto, is the county seat and largest city of Stanislaus County, California, United States. With a population of approximately 201,165 at the 2010 census, it is the 18th largest city in the state of California and forms part of the Modesto–Merced combined statistical area. The Modesto Census County Division, which includes the cities of Ceres and Riverbank, had a population of 312,842 as of 2010[update]. Modesto is located in the Central Valley, 90 miles (140 km) north of Fresno, 40 miles (64 km) north of Merced, California, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,302 to $81,236
Modesto, California area prices
were up 2.5% from a year ago