Contact Center Traffic and Scheduling Analyst, Sr. jobs in Moreno Valley, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

14 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Moreno Valley, CA area

Assistant Project Manager | Boulder Creek
  • Avenue5 Residential, LLC
  • Riverside, CA
  • ... entering traffic into the computer, marketing, maintenance, and general office operations ... Scheduling * Required to maintain a regular schedule which may require working overtime, weekends ...
  • 7 hours ago

Oncologist -California
  • Cross Country Locums
  • Riverside, CA
  • ... Center is seeking a certified Oncologists/Hematologists to join their team. Desired Schedule ... For more information about this LT assignment, please contact Melissa Felder, MDA Staffing ...
  • yesterday

Nursing Consultant, Program Review - Integrated Substance Use Disorder Treatment Program
  • California Correctional Health Care Services
  • Rancho Cucamonga, CA
  • Generous paid time off and holiday schedule * A variety of medical, dental, and vision insurance ... And much more Take the first step and contact us today and apply at: EOE.
  • yesterday

Senior Estimator
  • Top Notch Talent Management
  • Ontario, CA
  • ... to analyze projects to determine scope, schedule requirements, and coordinate with Purchasing and Installation on priorities to effectively bring project within budget and on schedule ยท Have ...
  • yesterday

Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Riverside, CA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • yesterday

Staff Accountant
  • Robert Half
  • Riverside, CA
  • ... schedules for the reporting processes. This role is very integrated as it plays a part in the ... Also ensure that accounting procedures comply with GAAP- Produce analyses for monthly balance ...
  • 6 days ago

According to the United States Census Bureau, the city has a total area of 51.5 square miles (133 km2), of which, 51.3 square miles (133 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. Moreno Valley is located at a geographic crossroad. To the east lie the San Gorgonio Pass and Coachella Valley; to the south are Lake Perris, Perris, the San Jacinto Mountains, and the route to San Diego; to the north are the San Bernardino Valley and San Bernardino Mountains. To the west lies neighboring Riverside, as well as Los Angeles and Orange Counties. The heavily traveled routes of Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,699 to $81,779
Moreno Valley, California area prices
were up 3.0% from a year ago