Contact Center Traffic and Scheduling Analyst, Sr. jobs in Mississippi

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Hattiesburg, MS
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Licensed Life Insurance Agent - Work from Home (License Required)
  • Assurance
  • Greenville, MS
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Jackson, MS
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Licensed Life Insurance Agent - Work from Home (License Required)
  • Assurance
  • Jackson, MS
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Greenville, MS
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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WPaas Engineer (SRF 3508)
  • General Dynamics Information Technology
  • 39529, MS
  • GDIT's DC-1 program is committed to delivering an efficient, responsive, and mature data center ... analyses for service interruptions, when necessary • Must be able to communicate via phone and ...
  • 4 days ago

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Sr. Compliance Analyst
  • Yoh Staffing Solutions
  • Madison, MS
  • Background with price analyst techniques, including analysis and complying statistical data to ... Click here to contact us if you are an individual with a disability and require accommodation in ...
  • 4 days ago

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Assistant Manager
  • KDL Management INC/Little Caesars Meridian MS
  • Meridian, MS
  • TASK ANALYSIS To perform the functions listed in this job description, the following tasks will be ... The ability to legally drive an automobile adhering to all state and local traffic laws. * The ...
  • 4 days ago

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$48,915 to $67,021