Contact Center Traffic and Scheduling Analyst, Sr. jobs in Murrieta, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

11 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Murrieta, CA area

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CA Home Mortgage Consultant (SAFE) Inland Empire & East LA
  • Wells Fargo Bank
  • Menifee, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • yesterday

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HR Benefits Analyst
  • Kellermeyer Bergensons Services
  • Oceanside, CA
  • ... contact for all incoming employee inquiries and issues. Handles inquiries and requests, while ... Regular weekly schedule; weekends or holidays as needed The working conditions and physical ...
  • 5 days ago

Murrieta is a city in southwestern Riverside County, California, United States. The population of Murrieta was 103,466 at the 2010 census. Murrieta experienced a 133.7% population increase between 2000 and 2010, according to the most recent census, making Murrieta one of the fastest growing cities in the state. This population boom in 2010 surpassed the population of the historically larger and more commercial city of Temecula to the south for the first time since the incorporation of either city. Temecula and Murrieta together form the southwestern anchor of the Inland Empire region. The Murr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,929 to $83,464
Murrieta, California area prices
were up 3.0% from a year ago