Contact Center Traffic and Scheduling Analyst, Sr. jobs in Nassau, NY

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Scheduling Coordinator
  • Shaker Place Rehabilitation & Nursing Center
  • Albany, NY FULL_TIME
  • Scheduling Coordinator

    Full Time | Day Shift working 8-4 pm

    NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon!

    ** Pay rate at $22.49/hour **

    Shaker Place Rehabilitation & Nursing is a 5-Star Quality Rated Senior Care Community conveniently located in Albany County, NY.


    Scheduling Coordinator Requirements:

    • Graduation from high school or possession of a high school equivalency diploma and one year experience in creating complex schedules in staffing, human resources, payroll, or a closely related field.

    Responsibilities of a Scheduling Coordinator:

    • Is responsible to schedule all nursing personnel to ensure daily staffing levels meet both regulatory and administratively established staffing levels.
    • May be responsible to schedule other departmental personnel as directed.
    • Shall schedule personnel in accordance with collective bargaining agreements.
    • Shall be responsible for staffing on a 24 hour/7-day basis.
    • Distributes schedules to personnel at least two weeks prior to the commencement of the work schedule.
    • Generates reports as requested by the Executive Director.
    • Tracks daily the number of staff hours per patient day.
    • Determines work assignments and work locations for all personnel the position schedules.
    • Maintains various rosters of personnel for purposes such as call-in substitution, float personnel, per diem eligibility, overtime volunteers.
    • Determines and assigns vacation time and other time off in accordance with union contracts and by order of request submission.
    • Works with various department manager to determine excused and unexcused absences.
    • Maintains a log of employees who have excessive absenteeism and patterns of absenteeism or tardiness.
    • Tracks absenteeism due to FMLA's and other approved leaves of absence.

    Each day and every interaction are an opportunity to further Our Mission of providing the highest quality of care and demonstrate respect, dignity, and compassion to not only our Residents but also our Staff.

    Exceptional Benefits you won't find elsewhere:

    • Experience Based Pay & Shift Differentials
    • New York State Pension & Retirement Plan
    • Tuition Reimbursement
    • On Site Day Care - opening soon!
    • Health Insurance Options: Low cost or No cost Health, Dental, Vision, Prescriptions for you & your family
    • Generous Paid Time Off includes vacation, personal, holidays.
    • 401K Deferred Compensation: full or part time.
    • Monthly Bus Pass: Discounted rate of only $9
    • So much more including Life Insurance, Flexible Spending Accounts, 529 College Savings Plan and more!

    About Shaker Place Rehabilitation & Nursing:

    • Beautiful, recently renovated, state-of-the-art facilities with new amenities, advanced equipment, and thoughtful design.
    • We cultivate a supportive, inclusive, respectful, diverse, and welcoming culture committed to providing the highest quality of care to our residents.
    • Our Mission is to provide comprehensive care and exceptional services to the people of Albany County and surrounding areas.
    • For nearly 50 years, we have been committed to enhancing each resident's quality of life and valuing their independence, dignity, and happiness.

    Shaker Place Rehabilitation & Nursing Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.

  • 6 Days Ago

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Member Service Specialist- Contact Center
  • First New York Federal Credit Union
  • Albany, NY FULL_TIME
  • DescriptionFirst New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.Previous financial branch experience i...
  • 5 Days Ago

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Sr Service Delivery Analyst
  • WE Communications
  • Remote, NY OTHER
  • What We Need The Senior Service Delivery Analyst will specialize in Incident and Problem Management, and be responsible for ensuring the stability, reliability, and resilience of our service offerings...
  • 15 Days Ago

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Sr. Clinical Analyst
  • IPRO
  • Albany, NY FULL_TIME
  • In the Sr. Clinical Analyst role, you will provide clinical support for External Quality Review activities, including validation of Performance Improvement Projects (PIPs), compliance reviews, and foc...
  • 10 Days Ago

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Sr. Analyst, Performance Measurement & Reporting
  • Fusco Personnel Inc.
  • Albany, NY FULL_TIME
  • Sr. Analyst, Performance Measurement and ReportingAlbany, New York City Fusco Personnel is actively recruiting for a Sr. Analyst, Performance Measurement and Reporting, to join our client in leading t...
  • 26 Days Ago

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Traffic Management Center (TMC) Operations Manager - NYSDOT Region 1
  • Gannett Fleming, Inc.
  • Albany, NY FULL_TIME
  • Gannett Fleming is currently seeking a Traffic Management Center (TMC) Operations Manager in Albany, NY. Join our team! As an Operations Manager, you will oversee day-to-day operations on a 24/7/365 b...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Nassau, NY area

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$74,134 to $100,519
Nassau, New York area prices
were up 1.5% from a year ago