Contact Center Traffic and Scheduling Analyst, Sr. jobs in North Carolina
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Traffic Engineer
- Traffic Planning & Design Career Center
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Asheville, NC
FULL_TIME
-
Traffic Project Manager PE or PTOE
Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring dynamic Traffic Engineers.Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!Duties and Responsibilities include, but are not limited to:- Work with multi-disciplinary teams on tasks such as traffic studies, corridor planning, feasibility studies, safety audits, intersection design, traffic signal design, roadway signing and pavement marking plans, and traffic and signal operations analysis.
- Manage private planning projects
- Assisting in outside contact and communication pertaining to specific projects.
- Capital improvement planning including providing cost estimates, feasibility studies, and developing recommendations and innovative solutions
- Obtaining, analyzing, and interpreting demographic and other regional transportation planning data.
- Assisting in the preparation or modification of reports, specifications, plans, construction schedules, impact studies, permits, and designs for projects.
- Reviewing construction site to monitor progress and other duties per the contract documents.
- Serving as on-site project representative.
Job Requirements- Bachelor’s Degree in Civil Engineering (required)
- EIT, FE, or PE (not required, but preferred)
- PTOE (or trending) preferred
- Knowledge of CADD Software (MicroStation or AutoCAD or OpenRoads)
- Experienced with NCDOT and/or SCDOT projects
- Excellent oral and written communication skills
- Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
- Knowledge of Microsoft Office Suite
- Valid Driver’s License
Could be Fully Remote within the Carolina'sAt TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together® - 17 Days Ago
Contact Center Planning Analyst - Enterprise Complaints
- Wells Fargo
-
Charlotte, NC
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
- 9 Days Ago
Contact center
- Victra
-
Winterville, NC
FULL_TIME
- Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
- 23 Days Ago
Appointment Scheduling Medical/Dental (Bilinguals encouraged to apply)
- Golden Goose Scheduling
-
Waxhaw, NC
FULL_TIME,PART_TIME
- Do you have scheduling experience? Do you love an environment that is fast paced? Are you a quick learner and love helping people? We are looking for go getters who love to do their very best and exce...
- 25 Days Ago
Traffic Analyst
- NV5
-
Cary, NC
OTHER
- Overview NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastru...
- 5 Days Ago
Contact Center Intake Coordinator
- Gentiva
-
Mooresville, NC
PART_TIME
- Our Company Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients a...
- 9 Days Ago
Contact Center Traffic and Scheduling Analyst, Sr. jobs at Popular Companies
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- Dish Network
-
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Senior IT Analyst
- Pierce
-
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Senior IT Analyst
- Pierce
-
San Francisco, CA
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Application Support Analyst - Blue Yonder WMS
- Longbow Advantage
-
Ann Arbor, MI
- Longbow Advantage is a trusted supply chain partner to various Fortune 500 companies across North America and Europe. Si...
- 4/16/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/15/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/15/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/13/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/12/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,876 to $87,965