Contact Center Traffic and Scheduling Analyst, Sr. jobs in North Dakota

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Restaurant General Manager NEW
  • Gecko Hospitality
  • Minot, ND
  • Administrative duties include but are not limited to: writing schedules, strong P&L analysis skills ... Contact us today and we will get you in touch with one of our experts to discuss your opportunities.
  • 2 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Fargo, ND
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 5 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Williston, ND
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 5 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Mandan, ND
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 5 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Wahpeton, ND
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 5 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Jamestown, ND
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 5 days ago

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Information Systems Cybersecurity Intern
  • North Dakota Information Technology Dept
  • Bismarck, ND
  • ... for senior-level government and private sector decision-makers. The Information Systems ... For more information or if you need an accommodation, please contact Darla Van Vleet, North Dakota ...
  • 6 days ago

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Production Support Specialist
  • North Dakota Information Technology Dept
  • Bismarck, ND
  • It also manages a 247 data center with multiple physical locations that provide the system hosting ... For more information or if you need an accommodation, please contact Trish Moch, North Dakota ...
  • 6 days ago

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$52,895 to $72,467