Contact Center Traffic and Scheduling Analyst, Sr. jobs in Newhall, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

127 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Newhall, CA area

Health & Wellness Coordinator
  • Brookdale Senior Living
  • Santa Monica, CA
  • Assists in the scheduling and follow through of physician visits including, but not limited to ... Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ...
  • yesterday

Dosimetrist - Sign-On Bonus Eligible!
  • Atrilogy
  • Burbank, CA
  • Our direct-end client is seeking a Senior Dosimetrist (Full time/Day shift) to join at their ... cancer center; beautiful location in southern California. Job description We are seeking a ...
  • 2 days ago

CA Home Mortgage Consultant (Safe)
  • Wells Fargo Bank
  • Los Angeles, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 3 days ago

Project Coordinator
  • RPA
  • Santa Monica, CA
  • Job Brief RPA is seeking a Project Coordinator to join the Project Management, Traffic team. Client ... A Senior Program Manager who loves to dance hip-hop and salsa What You'll Be Helping Achieve RPA is ...
  • 4 days ago

Production Analyst Sr
  • PNC Financial Services Group
  • Calabasas, CA
  • ... schedules, expense statements, market information, creditworthiness and any deviations from ... or contact us via email at The Human Resources Service Center hours of ...
  • 4 days ago

UX Designer / Adobe Analytics Developer/Engineer
  • Zeektek
  • Calabasas, CA
  • Will help the company to rethink how cloud, web, digital, and contact center platforms will improve ... Utilize adobe to create reports and web analytics, how to measure trends and transactions, to ...
  • 4 days ago

Call Center Director
  • Shield HealthCare
  • Santa Clarita, CA
  • As a pivotal member of the senior leadership team, this role directs the overall strategy and operations of the Contact Center, is accountable for all aspects of attracting, retaining and coaching ...
  • 5 days ago

Datacenter Network Engineer
  • Micro-Data Systems, Inc.
  • Los Angeles, CA
  • ... Data Center and back bone network * Design, implement and maintain new and existing systems, such as monitoring and analysis, management and alerting, for a complex enterprise network environment ...
  • 6 days ago

Newhall is the southernmost and oldest community of Santa Clarita, California. Prior to the 1987 consolidation of Canyon Country, Saugus, Newhall, and other neighboring communities into the city of Santa Clarita, it was an unincorporated area. It was the first permanent town in the Santa Clarita Valley....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,187 to $85,187
Newhall, California area prices
were up 3.2% from a year ago