Contact Center Traffic and Scheduling Analyst, Sr. jobs in Newport News, VA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- BayPort Credit Union Brand
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Newport, VA
FULL_TIME
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The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by resolving questions, complaints, and requests via the telephone.
Responsibilities include:
- Identify member needs and provide information on membership eligibility, account information, loan products and other Credit Union services.
- Respond to member requests, problems and concerns via telephone communication.
- Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
- Cultivate and retain member relationships by providing quality service with a professional positive attitude.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
- 1 Month Ago
- LightGrid LLC
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Suffolk, VA
FULL_TIME
- Description · Experience in three (3) or more areas of financial execution · Demonstrated success in two (2) or more of the following areas: o Financial execution of a spend plan o Experience in condu...
- 6 Days Ago
- ASC
-
Newport, VA
TEMPORARY,CONTRACTOR
- JOB DESCRIPTION 2nd Shift - 2:30PM - 11:00PM Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard opera...
- 24 Days Ago
- Smithfield Foods
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Smithfield, VA
FULL_TIME
- A great job-and a great future-awaits you at Smithfield Foods. We're an $18 billion U.S. food company with nearly 60,000 employees worldwide. We're looking for motivated people who want to join our te...
- 28 Days Ago
- Traffic Plan
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Suffolk, VA
FULL_TIME
- Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
- 10 Days Ago
- Traffic Plan
-
Hampton, VA
FULL_TIME
- Traffic Plan is Hiring Immediately for Flaggers Traffic Plan seeks Full Time Flaggers for traffic control. No experience required! Must have a valid driver's license and reliable vehicle. If intereste...
- 30 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Newport News, VA area
- Innova Solutions
-
Newport News, VA
- Innova Solutions is immediately hiring a Project Management Analyst. Position type: Full-time - Contract Duration: 12+ M...
- 4/24/2024 12:00:00 AM
- Ferguson Enterprises, LLC.
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Newport News, VA
- Job Posting: Ferguson is North America's leading value-added distributor across residential, non-residential, new constr...
- 4/24/2024 12:00:00 AM
- Hiring Now!
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Hampton, VA
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hampton, Virginia. Job Description & Requiremen...
- 4/24/2024 12:00:00 AM
- Innova Solutions
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Newport News, VA
- Innova Solutions is immediately hiring an Electrical Engineer/Designer. Position type: Full-time - Contract Duration: 12...
- 4/23/2024 12:00:00 AM
- Innova Solutions
-
Newport News, VA
- Innova Solutions is immediately hiring a Project Management Analyst. Position type: Full-time - Contract Duration: 12+ M...
- 4/22/2024 12:00:00 AM
- HII
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Newport News, VA
- Req ID: 37021 Team: E56 CVN 78 CL ENGRG Entity: Newport News Shipbuilding US Citizenship Required for this Position: Yes...
- 4/22/2024 12:00:00 AM
- HII
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Newport News, VA
- Req ID: 36932 Team: E83 RCT PLT PLG YD ENG Entity: Newport News Shipbuilding US Citizenship Required for this Position: ...
- 4/22/2024 12:00:00 AM
- Enterprise Horizon Consulting Group
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Yorktown, VA
- Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consultin...
- 4/21/2024 12:00:00 AM
About Newport News, Virginia
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