Contact Center Traffic and Scheduling Analyst, Sr. jobs in New Jersey
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Traffic Planning & Design Career Center
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Lawrenceville, NJ
FULL_TIME
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Traffic Engineer
Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring experienced Traffic Engineers.
Our ideal candidate will be responsible for conducting traffic analyses and data gathering, reports, and design for land development and infrastructure projects throughout New Jersey, and may lend assistance to other TPD offices, as needed.
Additionally, we offer a creative, flexible, supportive and fun environment!
Duties and Responsibilities include, but are not limited to:- Work with multi-disciplinary teams on tasks such as traffic studies, corridor planning, feasibility studies, safety audits, intersection design, traffic signal design, roadway signing and pavement marking plans, DOT access permitting, Signage and striping plans and traffic and signal operations analysis.
- Obtaining, analyzing, and interpreting demographic and other regional transportation planning data.
- Assisting in the preparation or modification of reports, specifications, plans, construction schedules, impact studies, permits, and designs for projects.
- Serving as on-site project representative.
Job Requirements
- Bachelor’s Degree in Civil Engineering (required)
- 5-10 years of experience in traffic/transportation engineering.
- Professional Engineer (PE) registration required.
- Experience preparing Traffic Impact Studies, Traffic Signal Plans and Electrical Plans in New Jersey required
- Knowledge of CADD Software (MicroStation or AutoCAD)
- Excellent oral and written communication skills
- Strong work ethic and ability to work on multiple projects and ability to manage multiple deadlines
- Knowledge of Microsoft Office Suite
- Valid Driver’s License
At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®
- 25 Days Ago
- Traffic Planning & Design Career Center
-
Freehold, NJ
FULL_TIME
- Municipal Traffic Engineer Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 50...
- 23 Days Ago
- Traffic Planning & Design Career Center
-
Lawrenceville, NJ
FULL_TIME
- Municipal Traffic Design Engineer Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s...
- 23 Days Ago
- Traffic Planning & Design Career Center
-
Freehold, NJ
FULL_TIME
- Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category) and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation...
- 11 Days Ago
- Traffic Planning & Design Career Center
-
Lawrenceville, NJ
FULL_TIME
- Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category) and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation...
- 11 Days Ago
- Nityo Infotech Corporation
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Jersey, NJ
FULL_TIME
- Job Details10 years of experience in leading CCaaS platform such as NICE, Genesys, AWS Connect, Avaya or Cisco5 years of extensive hands-on experience on integrating telephony/IVR systems with CRM lik...
- 5 Days Ago
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