Contact Center Traffic and Scheduling Analyst, Sr. jobs in Norwalk, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

90 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Norwalk, CA area

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Call Center Team Lead
  • Consumer Attorney Contract Services
  • Los Angeles, CA
  • ... analytics to deliver the most effective TV & radio campaigns for the legal industry is soon to ... Additionally, the Call Center Lead will be responsible for communicating employee schedules ...
  • just now

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Cyber Intelligence and Vulnerability Assessment Analyst Sr.
  • Strategic Systems
  • Santa Ana, CA
  • Cyber Intelligence and Vulnerability Assessment Analyst Sr. Location : : Santa Ana, California ... Center (SOC). The candidate must have a bachelor's degree in Computer Science, Engineering ...
  • yesterday

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Senior Manager, Clinical Trial Monitoring and Multicenter Research Operations
  • City of Hope
  • Monrovia, CA
  • City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding ... Serve as a point of contact for questions from participating study sites. Reviews and provides ...
  • yesterday

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VA Refinance Senior Loan Officer
  • ClearPath Lending
  • Irvine, CA
  • Call center experience is a plus. * Positive attitude and professional demeanor. * Ability to multi ... Strong analytical and mathematical skills. * Excellent written and verbal communication skills
  • 2 days ago

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Sr Systems Engineer with Security Clearance
  • Raytheon Technologies
  • Fullerton, CA
  • ... schedule and environment. Join this highly visible team and perform technically challenging ... Radar System performance analysis including analysis of recorded radar data with both Matlab and ...
  • 2 days ago

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Senior Principal Electrical Engineer - RF REX IPTL with Security Clearance
  • Raytheon Technologies
  • El Segundo, CA
  • The IPT Lead develops and administers budgets, schedules, and performance standards. The IPT Lead ... Experience in design, analysis, development, bread - boarding, troubleshooting and testing of RF ...
  • 2 days ago

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Senior Project Manager
  • Clune Construction Co LP
  • Los Angeles, CA
  • ... schedule projections ... During preliminary design phases, he/she participates in value engineering and analysis of ...
  • 4 days ago

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Senior Information Security Analyst
  • City of Hope
  • Irvine, CA
  • We are an agile, disruptive brand that's backed by a founding member of the National Cancer Center ... Monitor, track, analyze and record incidents to ensure protection from any potential leaks of ...
  • 6 days ago

Norwalk is a suburban city in Los Angeles County, California, United States. The population is estimated to be 107,096 as of 2014. It is the 58th most densely-populated city in California. Founded in the late 19th century, Norwalk was incorporated as a city in 1957. It is located 17 miles (27 km) southeast of downtown Los Angeles and is part of the Greater Los Angeles area. Norwalk is a member of the Gateway Cities Council of Governments. Norwalk's sister cities are Morelia, Michoacán, and Hermosillo, Sonora, in Mexico. Norwalk is located at 33°54′25″N 118°5′0″W / 33.90694°N 118.08333°W / 3...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,468 to $85,579
Norwalk, California area prices
were up 3.2% from a year ago