Contact Center Traffic and Scheduling Analyst, Sr. jobs in Oakland, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

65 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Oakland, CA area

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Nursing Director/Nurse Manager
  • Sunrise Senior Living
  • Danville, CA
  • A career at Sunrise Senior Living means something. It means you know your work will have a positive ... scheduling, and daily operations supervision. - Experience tracking, trending, and analyzing ...
  • 18 hours ago

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Business Systems Analyst - 20-00228
  • Platinum Resource Group
  • San Mateo, CA
  • Foster City, CA JOB DESCRIPTION Senior Business Analyst with IT GxP process and Business Process ... Coordinate and manage user acceptance testing by providing test schedules, planning, test data ...
  • yesterday

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Sr Associate Program Manager
  • Adaptive Insights
  • Pleasanton, CA
  • You must enjoy the fast pace of an Internet company where the requirements for the data center ... schedule. o Effectively communicate with senior management on decisions that impact multiple ...
  • yesterday

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Sr. Software Developer Engineer
  • Serva Health
  • San Francisco, CA
  • ... traffic and unaffordable housing? Serva Health is looking for talented software developers who are ... NET application development team and will have experience of analytic technologies. * The ...
  • 4 days ago

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Business Operations Analyst
  • Stanford Health Care
  • Newark, CA
  • Job Title Business Operations Analyst Location Newark Job # 55830 Department Name Enterprise Contact Center Job Type Full Time Schedule varies Bargaining Unit NONE Job Description: This paragraph ...
  • 4 days ago

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IT - Business Analyst - Senior
  • Rose International
  • San Francisco, CA
  • Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services. Partners with stakeholders to identify ...
  • 5 days ago

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Senior Functional Security Engineer - San Francisco CA
  • Advantage Resourcing
  • San Francisco, CA
  • Experience leading a SOC center team of at least 5 security analysts. * Provide first- level ... If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer
  • 5 days ago

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Senior Accountant
  • Robert Half
  • Walnut Creek, CA
  • Please contact Mark Salvador - mark.salvador@accountemps.com - today!As a Senior Accountant, you will be responsible for financial statement preparation and consolidation, account analysis and ...
  • 6 days ago

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,327 to $90,866
Oakland, California area prices
were up 4.5% from a year ago