Contact Center Traffic and Scheduling Analyst, Sr. jobs in Oceanside, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

47 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Oceanside, CA area

T
Sr Cost Accountant
  • TalentOptions
  • San Diego, CA
  • SENIOR COST ACCOUNTANT Location: San Diego, CA 92121 JOB DESCRIPTION Looking for a Senior Cost ... analysis, and preparing supporting schedules. * Recommend and develop processes to enhance and ...
  • 4 days ago

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HR Benefits Analyst
  • Kellermeyer Bergensons Services
  • Oceanside, CA
  • ... contact for all incoming employee inquiries and issues. Handles inquiries and requests, while ... Regular weekly schedule; weekends or holidays as needed The working conditions and physical ...
  • 5 days ago

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Senior Technician, Lab Services Buffer Preparation
  • Vertex Pharmaceuticals Inc (US)
  • San Diego, CA
  • Primary daily duties include small and large-scale buffer preparation, analytical chemical reagent ... Oversee and schedule buffer preparation schedule for the team. * Update and maintain the internal ...
  • 6 days ago

Oceanside is a coastal city located on California's South Coast. It is the third-largest city in San Diego County, California. The city had a population of 167,086 at the 2010 census. Together with Carlsbad and Vista, it forms a tri-city area. Oceanside is located just south of Marine Corps Base Camp Pendleton. Oceanside is at 33°12′42″N 117°19′33″W / 33.21167°N 117.32583°W / 33.21167; -117.32583 (33.211566, -117.325701). According to the United States Census Bureau, the city has a total area of 42.2 square miles (109 km2), of which 41.2 square miles (107 km2) is land and 0.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,204 to $82,472
Oceanside, California area prices
were up 2.6% from a year ago