Contact Center Traffic and Scheduling Analyst, Sr. jobs in Ontario, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

51 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Ontario, CA area

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Client Services Call Center Advisor
  • Ajilon
  • Anaheim, CA
  • The representative serves as the first point of contact for the firm's clients. This position ... Scheduling appointments and meetings with clients to sign-up with the firm -Working under the firm ...
  • 21 hours ago

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Senior Accountant
  • Parker + Lynch
  • Pomona, CA
  • ... for accounting analysis * Prepare deliverables to support the preparation of the financial ... If you are already working with Parker and Lynch, please contact The Company will consider for ...
  • 21 hours ago

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Visual Merchandiser (Retail-Garden Center)
  • Armstrong Garden Centers
  • Monrovia, CA
  • This position serves as the point of contact for the entire garden center in regards to visual ... Analyzing store layout and traffic flow * Providing feedback and recommendations for store layout ...
  • 2 days ago

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Senior Manager, Clinical Trial Monitoring and Multicenter Research Operations
  • City of Hope
  • Monrovia, CA
  • City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding ... Serve as a point of contact for questions from participating study sites. Reviews and provides ...
  • 4 days ago

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Sr Systems Engineer with Security Clearance
  • Raytheon Technologies
  • Fullerton, CA
  • ... schedule and environment. Join this highly visible team and perform technically challenging ... Radar System performance analysis including analysis of recorded radar data with both Matlab and ...
  • 5 days ago

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Customer Service Traffic Clerk
  • Staffmark
  • Pomona, CA
  • Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and ... If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer. Company ...
  • 5 days ago

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Area Manager Fulfillment Center
  • Zulily
  • Fontana, CA
  • Job Description Details SCHEDULE: Sunday-Wednesday (days) Supports our commitment to customer ... Takes a proactive approach to analyzing deficiencies and develops plans to correct. Recommends and ...
  • 5 days ago

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Social Media Associate - Campus Support Center
  • Success Education Colleges
  • West Covina, CA
  • ... traffic and customer engagement. Responsibilities include but are not limited to: * Design and ... Analytical and multitasking skills * MS Excel guru
  • 5 days ago

Ontario is a city located in southwestern San Bernardino County, California, 35 miles (56 km) east of downtown Los Angeles and 23 miles (37 km) west of downtown San Bernardino, the county seat. Located in the western part of the Inland Empire metropolitan area, it lies just east of Los Angeles County and is part of the Greater Los Angeles Area. As of the 2010 Census, the city had a population of 163,924, up from 158,007 at the 2000 census, making it the county's fourth most populous city after San Bernardino, Fontana, and Rancho Cucamonga.[not verified in body] The city is home to the Ontario ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,762 to $81,871
Ontario, California area prices
were up 3.0% from a year ago