Contact Center Traffic and Scheduling Analyst, Sr. jobs in Oregon

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Sr Project Engineer
  • Cybercoders
  • Eugene, OR
  • ... center components in Oregon Top Reasons to Work with Us Although we've grown to be a well-known ... Perform overall site and building analysis, detailed plan review for constructability ...
  • 2 days ago

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Sr. Systems Analyst - Supply Chain (SAP PP/QM/MM)
  • BIOTRONIK
  • Portland, OR
  • Our mission as a Shared Services Center (SSC) North America is to support multiple regional ... Act as the first point of contact for key- and end users, as well as for management. Keeps ...
  • 3 days ago

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Call Center Business Analyst
  • Freedom Mortgage
  • Myrtle Point, OR
  • The BA will collect and document business requirements and work with Call Center Operation business ... Fallout Analysis - Deep dive review on loans that were scheduled to close and fund but did not
  • 3 days ago

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Sr. Business Process Analyst
  • North Highland
  • Portland, OR
  • On our Program and Project Management team, you'll manage end-to-end scope and schedule, cost ... Our client is in search of a Business Process Analyst to support preparation for Client SAP S/4HANA ...
  • 5 days ago

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Senior DevOps Engineer
  • IHS Markit
  • Remote, OR
  • Strong analytical and mathematical skills * Proactive and able to work independently with minimal ... This contact information (email and phone) is intended for application assistanceand accommodation ...
  • 5 days ago

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Front End Developer I - Senior Front-End Engineer
  • SGS Consulting
  • Myrtle Point, OR
  • ... schedule, utilizing best practices, and meeting git code reviews Thrive in collaborating ... Full Legal Name Preferred email id Contact Numbers (Cell phone Home Phone) Current Location Hourly ...
  • 5 days ago

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Senior Project Manager- Multifamily
  • Michael Page
  • Portland, OR
  • Provide support in site selection analysis and decision making * Develop, coordinate and facilitate ... Proficient at Microsoft Project Scheduling, use of Plan Grid and Bluebeam * Ability to use ...
  • 5 days ago

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Call Center Openings in Beaverton, OR
  • Kelly Services
  • Beaverton, OR
  • Able to adhere to schedules, multitask and meet deadlines * Demonstrates good listening skills ... Contact us today to discuss available contract and direct hire Why Kelly®? As a worker today, it ...
  • 6 days ago

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$56,000 to $76,727