Contact Center Traffic and Scheduling Analyst, Sr. jobs in Oxnard, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

7 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Oxnard, CA area

S
Driver In Training
  • Stock Transportation
  • Oxnard, CA
  • ... schedules. * Must be able to provide individualized assistance/accommodation to senior and/or ... Extensive knowledge of traffic rules and regulations. * Strong communication and interpersonal ...
  • 21 hours ago

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Car Sales Representative - Bilingual (English / Spanish)
  • Ganas Auto
  • Oxnard, CA
  • Contact new customers through social media, phone calls, events, etc. Invite them to the store to ... Schedule flexibility (Full time job) Apply today and join our ever-growing family! Company ...
  • 4 days ago

A
Operations Director
  • Axiom Forensic
  • Westlake Village, CA
  • ... technical analyses (related to traffic collisions) for law firms, insurance companies, and ... Serve as first contact on telephones (low call volume) * Coordinate executive communications ...
  • 5 days ago

J
Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Ventura, CA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 5 days ago

Oxnard (/ˈɒksnɑːrd/) is a city in Ventura County, California, United States. Located along the coast of Southern California, it is the most populous city in Ventura County and the 19th most populous city in California. Incorporated in 1903, the city lies approximately 60 miles (97 km) west of downtown Los Angeles and is part of the larger Greater Los Angeles area. It is located at the western edge of the fertile Oxnard Plain, sitting adjacent to an agricultural center of strawberries and lima beans. Oxnard is also a major transportation hub in Southern California, with Amtrak, Union Pacific, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,894 to $82,047
Oxnard, California area prices
were up 2.5% from a year ago