Contact Center Traffic and Scheduling Analyst, Sr. jobs in Palmdale, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

94 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Palmdale, CA area

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Manager, Business Account Sales
  • SPECTRUM
  • Palmdale, CA
  • Holds Account Executives accountable for 24 hour response to new agent leads and also to contact ... scheduled meetings to identify new commercial developments. Teaches Account Executives how to ...
  • 3 days ago

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Quality Engineer
  • Spectraforce Technologies Inc
  • Los Angeles, CA
  • We are seeking a senior professional with a proven track of working as "Quality Engineer". The ... Depending on the size of the selection committee, several interviews are scheduled for each ...
  • 5 days ago

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Sr Quality Engineer
  • Spectraforce Technologies Inc
  • Los Angeles, CA
  • Influence and guide other team members with product review and analysis for QA activities. • ... Depending on the size of the selection committee, several interviews are scheduled for each ...
  • 5 days ago

Palmdale is located in Los Angeles County, and the urbanized centers of Palmdale and Los Angeles are separated by the San Gabriel mountain range, which is about 40 miles (64 km) wide. This range forms the southern edge of the Antelope Valley portion of the Mojave Desert. Palmdale is the second-most populous city in the Antelope Valley, and fifth overall in the Mojave Desert, after Las Vegas, Henderson, North Las Vegas, Nevada; and Lancaster. Palmdale is part of a twin-city complex with its northern neighbor Lancaster and together they are the principal cities within the Antelope Valley region ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,848 to $86,096
Palmdale, California area prices
were up 3.2% from a year ago