Contact Center Traffic and Scheduling Analyst, Sr. jobs in Pasadena, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

141 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Pasadena, CA area

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Interest Rate Derivatives Sales Support, Analyst
  • MUFG
  • Los Angeles, CA
  • The Interest Rates Derivatives Sales Analyst role will involve a high degree of contact with ... Develop presentation materials for senior marketers. * Data mine loan portfolios to uncover ...
  • 17 hours ago

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Call Center Operations Manger - REMOTE
  • VXI Global Solutions
  • Los Angeles, CA
  • Have experience successfully managing contact center(s)/campaigns in excess of 200 employees ... Things to know: * Flexible with schedule to accommodate working in a 24x7 environment and ...
  • 19 hours ago

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Director of Call Center - Los Angeles Corporate Office
  • DirectedLINK
  • Los Angeles, CA
  • The Call Center Director to optimize contact center systems and technology, maximize productivity ... Leverage data and financial analysis, workforce models, and innovation to inform, advise, problem ...
  • 22 hours ago

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Sr Quality Engineer
  • Spectraforce Technologies Inc
  • Los Angeles, CA
  • Influence and guide other team members with product review and analysis for QA activities. • ... Depending on the size of the selection committee, several interviews are scheduled for each ...
  • 2 days ago

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100% Remote Senior Mortgage Underwriter
  • Jobot
  • Los Angeles, CA
  • Completes a thorough analysis of loan files to determine compliance with company, investor, & FHA ... Completion of all required underwriting worksheets found in Fast Trac 360 Resource Center. Assists ...
  • 3 days ago

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Application Support Analyst III
  • Common Securitization Solutions
  • Pasadena, CA
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues. * Provide ... Command Center experience, or experience of managing major incident events, is desirable. * Must be ...
  • 3 days ago

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Senior Property Manager
  • Newmark Knight Frank
  • Los Angeles, CA
  • ... budgets and schedules. Prepare lease abstracts and, in some cases, may have final approval ... Work closely with management to ensure the property(s) succeeds as a profit center or expense ...
  • 4 days ago

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Interim Call Center Manager - Pasadena
  • B.E. Smith
  • Pasadena, CA
  • Previous experience with Quality Case Reviews, EPIC, telephone triage or clinical contact centers ... Scheduling, Front End Services, Preadmission Testing, PAT
  • 5 days ago

Pasadena is a city in Los Angeles County, California, United States, located 10 miles (16 kilometers) northeast of Downtown Los Angeles. The estimated population of Pasadena was 142,647 in 2017, making it the 183rd-largest city in the United States. Pasadena is the ninth-largest city in Los Angeles County. Pasadena was incorporated on June 19, 1886, becoming one of the first cities to be incorporated in what is now Los Angeles County, following the city of Los Angeles (April 4, 1850). It is one of the primary cultural centers of the San Gabriel Valley. The city is known for hosting the annua...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,236 to $86,628
Pasadena, California area prices
were up 3.2% from a year ago