Contact Center Traffic and Scheduling Analyst, Sr. jobs in Petaluma, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

10 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Petaluma, CA area

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Director, Workforce Management
  • RH
  • Corte Madera, CA
  • ... center. S/he will experience a wide range of problem solving situations requiring extensive use of ... scheduling procedures, analyze real-time workload requirements and call routing to manage ...
  • 2 days ago

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CA HOME MORTGAGE CONSULTANT (SAFE)
  • Wells Fargo Bank
  • Santa Rosa, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 3 days ago

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Branch Manager 2 Mill Valley
  • Wells Fargo Bank
  • Mill Valley, CA
  • ... schedule and work-flow for a team of direct and indirect reports This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an ...
  • 3 days ago

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Imaging Strategist, PHC
  • Genentech
  • San Rafael, CA
  • ... analysis of medical images and provide clinical insights across several therapeutic areas ... You will be working closely with the Senior Imaging Strategy Lead, PHC Data Science Imaging as well ...
  • 4 days ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • Pinole, CA
  • ... analysis of research use only and-- validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • 4 days ago

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,643 to $85,812
Petaluma, California area prices
were up 2.5% from a year ago