Contact Center Traffic and Scheduling Analyst, Sr. jobs in Pomona, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

134 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Pomona, CA area

Senior Medical Biller - NOT a remote position
  • Inland Behavioral and Health Services, Inc.
  • San Bernardino, CA
  • ... of fee schedule revisions · Assures that appropriate staffing is maintained to carry out ... Center (FQHC) · At least two (2) years of experience as a senior biller · Computer literate
  • 16 hours ago

Interest Rate Derivatives Sales Support, Analyst
  • MUFG
  • Los Angeles, CA
  • The Interest Rates Derivatives Sales Analyst role will involve a high degree of contact with ... Develop presentation materials for senior marketers. * Data mine loan portfolios to uncover ...
  • 17 hours ago

Call Center Operations Manger - REMOTE
  • VXI Global Solutions
  • Los Angeles, CA
  • Have experience successfully managing contact center(s)/campaigns in excess of 200 employees ... Things to know: * Flexible with schedule to accommodate working in a 24x7 environment and ...
  • 19 hours ago

Director of Call Center - Los Angeles Corporate Office
  • DirectedLINK
  • Los Angeles, CA
  • The Call Center Director to optimize contact center systems and technology, maximize productivity ... Leverage data and financial analysis, workforce models, and innovation to inform, advise, problem ...
  • 22 hours ago

Scheduling Analyst - Overnight
  • RemX
  • Fontana, CA
  • Orchestrates and organizes project meetings, schedules and materials such as agendas, timelines ... support, finance and accounting, contact center, information technology and engineering ...
  • 2 days ago

Application Support Analyst III
  • Common Securitization Solutions
  • Pasadena, CA
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues. * Provide ... Command Center experience, or experience of managing major incident events, is desirable. * Must be ...
  • 3 days ago

Sr HR Compensation Rep
  • Ajilon
  • Santa Ana, CA
  • Responsibilities include but are not limited to, job offers, job evaluation, market analysis ... Serves as the point of contact for questions on job descriptions; works with department leaders to ...
  • 4 days ago

Interim Call Center Manager - Pasadena
  • B.E. Smith
  • Pasadena, CA
  • Previous experience with Quality Case Reviews, EPIC, telephone triage or clinical contact centers ... Scheduling, Front End Services, Preadmission Testing, PAT
  • 5 days ago

Pomona (/pəˈmoʊnə/) is a city in Los Angeles County, California, United States. Pomona is located in the Pomona Valley, between the Inland Empire and the San Gabriel Valley. As of the 2010 United States Census, the city's population was 149,058. Pomona is 30 miles (48 km) east of the Los Angeles area of Los Angeles County in the Pomona Valley, located at 34°3′39″N 117°45′21″W / 34.06083°N 117.75583°W / 34.06083; -117.75583 (34.060760, -117.755886). According to the United States Census Bureau, the city has a total area of 22.964 square miles (59.48 km2), over 99% of it land. Pomona is appro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,641 to $85,812
Pomona, California area prices
were up 3.2% from a year ago