Contact Center Traffic and Scheduling Analyst, Sr. jobs in Rancho Cucamonga, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

55 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Rancho Cucamonga, CA area

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Clinical Nurse Coordinator - Telemetry S3 - Nights
  • Riverside Community Hospital
  • Riverside, CA
  • Nights (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • 6 hours ago

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Clinical Nurse Coordinator - Med/Surg D3 - Days
  • Riverside Community Hospital
  • Riverside, CA
  • Days (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • 6 hours ago

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Clinical Nurse Coordinator - Med/Surg D3- Nights
  • Riverside Community Hospital
  • Riverside, CA
  • Nights (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • 6 hours ago

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Clinical Nurse Coordinator - Telemetry S3 - Days
  • Riverside Community Hospital
  • Riverside, CA
  • Days (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • 6 hours ago

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Senior Medical Biller - NOT a remote position
  • Inland Behavioral and Health Services, Inc.
  • San Bernardino, CA
  • ... of fee schedule revisions · Assures that appropriate staffing is maintained to carry out ... Center (FQHC) · At least two (2) years of experience as a senior biller · Computer literate
  • 16 hours ago

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Scheduling Analyst - Overnight
  • RemX
  • Fontana, CA
  • Orchestrates and organizes project meetings, schedules and materials such as agendas, timelines ... support, finance and accounting, contact center, information technology and engineering ...
  • 2 days ago

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Senior Project Manager, NPI & Automation
  • Orchid Orthopedics
  • Arcadia, CA
  • ... analysis, and project budgets * Identifies and negotiates schedules, milestones, and resources ... Acts as the customer's point of contact and facilitates communication between the customer and the ...
  • 3 days ago

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Clinical Nurse Coordinator (CNC) - Telemetry G6 - Days
  • Riverside Community Hospital
  • Riverside, CA
  • Days (rotating weekends) SCHEDULE: Full-time About HCA HCA is the nation's leading provider of ... RCH houses the largest Emergency Room and Trauma Center in the Inland Empire at 62 beds with an ...
  • 6 days ago

Rancho Cucamonga is a city of about 177,000 residents located just south of the foothills of the San Gabriel Mountains and Angeles National Forest in San Bernardino County, California, United States. About 37 miles (60 km) east of Downtown Los Angeles, Rancho Cucamonga is the 19th most populous city in southern California and the 27th state-wide. The city's seal, which centers on a cluster of grapes, alludes to the city's agricultural history including wine-making. The city's proximity to major transportation hubs, airports, and highways has attracted the business of several large corporations...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,788 to $81,905
Rancho Cucamonga, California area prices
were up 3.0% from a year ago